FedEx delivered my iPhone trade-in to the wrong address

Welcome and thank you for reaching out. 🤗

You can file a claim online for a FedEx priority, standard or freight shipment that’s damaged, lost or missing contents.

You’ll need your tracking or PRO number and any necessary supporting documents. For example, a photo of a damaged package, the serial number of lost merchandise or a copy of the receipt.

Once they receive your claim, they’ll let you know if they need to inspect your shipment. Keep any original packaging for inspection, and don’t discard it until after your claim is resolved.

Need help with a delayed delivery instead?

If your U.S. package is delayed by at least 1 day, you can start a support ticket.

Thanks again for reaching out. 👍🏼

Good Luck! 👋🏼😉

Smiliñ 😎 Brian | Community Volunteer

We re neither Apple nor Fedex, so cannot take any action on your behalf beyond what Smilin-Brian has suggested.

Thanks for the follow-up!