I was to buy an IPad+Keyboard+Pencil and the AppleCare package. I ordered and when the products were received, I found that I have received additional 01 Pencil EXTRA than+ 01 Keyboard. Checked my order and found that the additional ordering was done when I changed my IPad model. I have kept the original packing untouched. How can I return these unused, unpacked items to Apple?
iPad, iPadOS 26
If you have purchased directly from Apple, in most countries/regions you have 14-days within which you can unconditionally return an undamaged item for exchange or refund. If purchased online, you will have received an order confirmation - which will include contact information for any enquiries and/or returns.
If instead you have purchased your from another retailer, you'll need to check their own returns policy. Apple's 14-day exchange policy is not applicable when the device was purchased from an independent retailer.
If you have purchased directly from Apple, in most countries/regions you have 14-days within which you can unconditionally return an undamaged item for exchange or refund. If purchased online, you will have received an order confirmation - which will include contact information for any enquiries and/or returns.
If instead you have purchased your from another retailer, you'll need to check their own returns policy. Apple's 14-day exchange policy is not applicable when the device was purchased from an independent retailer.
If you have a convenient Apple Store, that is certainly the safest and most reliable method to ensure a trouble-free transaction.
I bought these directly from Apple. So, as you suggested, I better walk into an Apple Store and find out for myself.
Returning extra Apple Pencil and Keyboard
