Matter over Thread devices show 'Not Supported' in Apple Home on iPad Mini

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Level 2

242 points

Matter over Thread devices show 'Not Supported' in Apple Home on iPad Mini

I have three smart devices (two Aqara bulbs and one Eve Energy plug) that show a status of "Not Supported" in Apple Home. These devices are Matter over Thread. The rub is that it only shows this status on my iPad Mini (26.6.1). My iPhone 17 (26.6.1) and Mac Studio (26.5.2) show it as connected and it can be controlled. Things I tried.

Rebooting the iPad Mini
Rebooting my Apple TVs and Home Pods.
Power cycling the three devices

I've seen a lot of Apple Home issues but this status is a first. Any suggestions?

iPad mini (7th generation)

Posted on Aug 28, 2026 12:15 PM

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Answer 1

Top-ranking reply

James Sepe Author

Level 2

242 points

Sep 4, 2026 8:51 AM in response to brbo

Thanks for the response. These Aqara T2 bulbs have been working fine for over a year. Interesting that an Eve Outlet is also showing not supported. I wonder if the database on the iPad got corrupted. My solution was to remove the three devices and re-add them. All three devices are now back on the iPad Mini.

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Answer 2

MrHoffman

Level 10

162,557 points

Sep 4, 2026 4:59 PM in response to James Sepe

Seems maybe an issue with an Aqara firmware update?

https://forum.aqara.com/t/apple-home-with-services-not-supported-after-aqara-firmware-upgrade/320850

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Answer 3

brbo

Level 8

42,725 points

Sep 1, 2026 10:40 PM in response to James Sepe

Re: "I have three smart devices (two Aqara bulbs and one Eve Energy plug) that show a status of "Not Supported" in Apple Home".

Seems the Aqara bulbs are not listed in Apple's Lighting accessories for "Home".

Home app - Accessories - Apple

_____________________________________

Re: "These devices are Matter over Thread".

Wondering which app you are using to control your Matter accessories:

Apple Support's article (link below) may have some useful tips:

Pair and manage your Matter accessories - Apple Support

Eg: says:

"Paired Matter accessories sync using iCloud Keychain regardless of which device or app you used to set them up, so you can view all of your paired Matter accessories in one place. Open the Settings app, select General, select Matter, then select Accessories."

There is much more info. in the linked article above.

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Answer 4

brbo

Level 8

42,725 points

Sep 4, 2026 4:54 PM in response to James Sepe

Thank you kindly for taking the time to reply, and to share your solution. Cheers! :-)

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Answer 5

James Sepe Author

Level 2

242 points

Sep 4, 2026 5:32 PM in response to MrHoffman

I am not using the M3 Hub. My devices are native Matter over Thread. That being said the Matter/Thread code base might be common. Thanks for the reply.

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