Issue in charging the device

Question

Level 1

4 points

Issue in charging the device

I have recently purchased Mac Air M5, from the start day I am having the issue with charging. I have plugged in my charger, and the orange light on the magnetic plug is continuously blinking orange light, no steady orange light and battery is also not charging, I have also cleaned the sockets, and charging cable, updated my laptop. I have also troubleshooted the problem , the main cause is that adapters power is not reaching out to the Mac device, also for these I have tried changing the sockets still its the same. please help me through these.

Posted on Sep 1, 2026 8:09 AM

Reply

Answer 1

Top-ranking reply

D.I. Johnson

Level 8

44,401 points

Sep 1, 2026 8:23 AM in response to nameeta96

This is Apple's guidance for situations where your Mac's battery won't charge:

If your Mac battery won’t charge – Apple Support

If you have followed all of the guidelines there, then note that the last section suggests that your Mac may need service. Even though Apple builds quality products, millions (!) of them, it does happen from time to time that something may go wrong.

You can make a Genius Bar appointment for hardware evaluation and service using this link: Make a Genius Bar reservation - Apple Support

Customer Support (800) MY–APPLE (800–692–7753) or on line Support.Apple.com

or call AppleCare Support at 1-800-APLCARE (800-275-2273)

Outside the US: Apple’s global phone numbers: Contact Apple Support

EDIT – If you bought the Mac directly from Apple, then you have a fourteen day window within which you may return the computer without question. Returns & Refund - Shopping Help - Apple

Reply

Answer 2

Sep 1, 2026 8:33 AM in response to nameeta96

What are you using to charge the MBA? It sounds like the charger capacity is less than the MBA needs.

Reply

Answer 3

Sep 1, 2026 8:21 AM in response to nameeta96

So, if you were having this problem from the day you got it, why didn't you return it? It sounds like a hardware issue. What did Apple say when you contacted them about this?

Reply