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The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
My Magic Keyboard suddenly (since a week or two) has become unreliable. It stopped working, but now and then it works again. No real clue why. Restarting sometimes helps, decoupling the iPad from the keyboard for a few minutes sometimes helps.
Anyone the same?
[Re-Titled by Moderator]
Original Title: Magic Keyboard unreliable.
iPad Pro (M4, 2024)
Remove the iPad from the Magic Keyboard - and carefully/gently clean the smart connector contacts on both the iPad and keyboard with a soft pencil eraser (a drafting-film eraser is ideal). Ensure that the contacts on both iPad and keyboard are dirt and dust free - and all debris from the eraser have been removed - before reconnecting the two.
Remove the iPad from the Magic Keyboard - and carefully/gently clean the smart connector contacts on both the iPad and keyboard with a soft pencil eraser (a drafting-film eraser is ideal). Ensure that the contacts on both iPad and keyboard are dirt and dust free - and all debris from the eraser have been removed - before reconnecting the two.
You mentioned "decoupling" the iPad from the Keyboard - but made no mention at all of cleaning the Smart Connector contacts.
If you have cleaned the contacts as suggested and the problem persists, then a hardware fault may have developed. The electrical connections that pass through the flexible hinges can fracture leading to intermittent internal connection. The Magic Keyboard for iPad is not repairable; if faulty, the only remedy is replacement of the keyboard. If you are within your one-year limited warranty, you would need to contact Apple Support or your retailer.
You will find the Get Support link at top-right and bottom left of this page.
Alternatively, you can initiate a support case using the excellent Apple Support App. If not already installed on your device, the App can be downloaded from the App Store:
https://apps.apple.com/gb/app/apple-support/id1130498044
A further alternative is to visit the Genius Bar at your local Apple Store, where the technicians will be delighted to assist. When visiting the Genius Bar, a reservation is recommended:
Genius Bar Reservation and Apple Support Options - Apple
Of course I’ve done that already. 😀
My suspicion is that is has to do with how much I bend the cover. If it is almost closed I feel the trackpad is responding again. However, this is not very convenient as a working condition 😏 Any dust in the cover is not present.
Mine’s barely 2 years old too, same model. Suddenly stopped connecting with my Ipad and will only connect at an angle. It still connects if i use a cable on it but it’s quite inconvenient. Been very careful with mine also and it is so discouraging because what guarantees that the replacement wont fail in less than 2 years too, its starting to sound like a waste of money.
Interesting suggestion. Just an usb-c to usb-c between the ipad and the keyboard? Not ideal, but since apple refuses to take responsibility and replace it … And i just cannot justify me buying a replacement myself.
Thanks. Indeed I’ve cleaned. Probably a hardware problem . Not encouraging, after a super careful use during only two years (looks as new) to buy a new one for hunderds of euro’s
How to fix unreliable Magic Keyboard on iPad?
