Unable to sign in to iTunes account on Windows PCs

Question

Unable to sign in to iTunes account on Windows PCs

Unable to sign in to iTunes account on Windows PCs.

I'm an occasional user of iTunes and recently realised that I am unable to sign in to my account. That led me to check other family members and found we have the same issue on a laptop with Windows 10 and 2 - desktops which are running Win 11.

When trying to sign in to my account in iTunes I get: "There was a temporary problem completing your request. The requested resource was not found." Sometimes it also includes 301.

I can sign in to my Apple account in a browser and on iPhone or iPad with no issues.

I have tried a number of different things on but nothing makes any difference:

Checked date, time and regional settings (I'm in the UK).

Disabled antivirus and firewall.

Tried logging in using an deliberately wrong password which is recognised as being incorrect so must be connecting to Apple servers.

Uninstalled and reinstalled iTunes as well as installing an older version.

Tested with both Microsoft store and downloaded versions of iTunes.

Checked Apple's service status.

Re-booted router.

Tested on ethernet and wi-fi.

Connected to a neighbour's wi-fi network which is with a different internet service provider.

I want to continue using iTunes, particularly as I have a collection of CDs and want to be able to add them directly to iTunes, but this is causing me a great deal of frustration.

Any suggestions would be much appreciated.

Posted on Sep 2, 2026 2:16 PM

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Answer 1

the fiend

Level 7

23,854 points

Sep 3, 2026 1:21 AM in response to chrisfromwigston

I've noticed several posts recently about issues signing into iTunes accounts. It seems that there may be a problem at Apple's end. At this time I think all you can do is wait for Apple to fix it.

Meanwhile, you do not actually need to sign into your iTunes account in order to use the music in your library, with the exception of purchases from the iTunes Store. Even those will probably play, until iTunes does an authorisation check.

Music that you purchased from other sources (i.e. Amazon, Bandcamp etc. or copies of your CDs) does not require that you are signed into your account. Simply tap the Cancel button on the sign-in panel.

I signed out of my account in the iTunes as part of writing this post and upon trying to sign in again I received an error message:

Oh dear!

My second attempt gave error 301 rather than 302, while my third and forth attempts were not even acknowledged. I have also noticed that the first time I start iTunes on any day it causes my anti-virus software to alert me of a threat that it blocked. I think it's a Podcast subscription but I've yet to work out which one.

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Answer 2

Sep 3, 2026 1:29 AM in response to the fiend

That’s very reassuring, thank you for the quick and helpful response. I’ve wasted quite a bit of time trying to figure this out and thought it was something at my side as the status of all Apple systems were showing ok.

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Answer 3

IT Troll

Level 1

4 points

Sep 6, 2026 2:18 AM in response to chrisfromwigston

I'm getting the same, error alternatives between these two below messages. As a result I cannot use the iTunes Match service. Windows 11, iTunes 12.13.10.3

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