Unable to restore Mac to factory settings

Unable to successfully configure an iMac (2017 Ventura) for passing on to a family member.


Following support.apple.com/102664 the iMac completes the reinstalling of MacOS.


When I reboot the iMac it comes back up to the login in screen with my previous ID name, ie, I expected it to start again as a new computer.


I have gone through the sequence twice with the same result (Hoping for a different outcome haha)


I must be doing something wrong but what?




iMac 24″, macOS 26.6

Posted on Sep 3, 2026 9:42 AM

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Question marked as Top-ranking reply

Posted on Sep 3, 2026 10:08 AM

If you are planning to completely erase the machine, follow these steps. This will erase the drive, reinstall the OS, and give your family member a clean slate to start from.


1: Since you still have access to the machine, log into the machine using your ID and password.


2: Open a web browser and fetch the 13.7.8 Venture installer assistant direct from Apple:


https://swcdn.apple.com/content/downloads/09/46/093-22004-A_QNZEDC334I/phigx2zvoggml6sh79my4y51fnvgy8hix4/InstallAssistant.pkg


3: This will download a file called InstallAssistant.pkg. Double click the file and follow the prompts to "install the installer." This steps simply unpacks the installer into the Applications folder.


4: Once you've installed the installer, you will see an App in your Applications folder called Install macOS Ventura.app.


5: Open Terminal - Data loss occurs beyond this point - don't proceed unless you intend to erase the machine.


6: Enter this command into Terminal and press the Return key to execute the command:


sudo /Applications/Install\ macOS\ Ventura.app/Contents/Resources/startosinstall --agreetolicense --eraseinstall


7: You will be prompted to enter your account password. The password is shadowed. Trust your typing, enter the password, and press the Return key to confirm the authorization.


8: You should see a % timer give you an idea of how much progress is being made. It is normal for the % indicator to exceed 100%. When the machine is ready, it will reboot, erase the drive, install a fresh OS, and reboot to setup assistant.


Hope this is helpful.



5 replies
Question marked as Top-ranking reply

Sep 3, 2026 10:08 AM in response to BillyD90

If you are planning to completely erase the machine, follow these steps. This will erase the drive, reinstall the OS, and give your family member a clean slate to start from.


1: Since you still have access to the machine, log into the machine using your ID and password.


2: Open a web browser and fetch the 13.7.8 Venture installer assistant direct from Apple:


https://swcdn.apple.com/content/downloads/09/46/093-22004-A_QNZEDC334I/phigx2zvoggml6sh79my4y51fnvgy8hix4/InstallAssistant.pkg


3: This will download a file called InstallAssistant.pkg. Double click the file and follow the prompts to "install the installer." This steps simply unpacks the installer into the Applications folder.


4: Once you've installed the installer, you will see an App in your Applications folder called Install macOS Ventura.app.


5: Open Terminal - Data loss occurs beyond this point - don't proceed unless you intend to erase the machine.


6: Enter this command into Terminal and press the Return key to execute the command:


sudo /Applications/Install\ macOS\ Ventura.app/Contents/Resources/startosinstall --agreetolicense --eraseinstall


7: You will be prompted to enter your account password. The password is shadowed. Trust your typing, enter the password, and press the Return key to confirm the authorization.


8: You should see a % timer give you an idea of how much progress is being made. It is normal for the % indicator to exceed 100%. When the machine is ready, it will reboot, erase the drive, install a fresh OS, and reboot to setup assistant.


Hope this is helpful.



Unable to restore Mac to factory settings

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