MacBook trade-in not received, tracking number unavailable

Check that confirmation of pickup email carefully for the tracking number.

If no longer available, check your email Trash folder for that email. it might contain the tracking number.

(You may have to use a web browser to see your email Trash folder.

Logging in to your online email account is simple, but carries a VERY fancy name, "Web Mail".)

Flicker65 wrote: Long been emptied, I’m afraid. I don’t have any means of finding the tracking number. Royal Mail won’t help without it. My question is if Apple keep a record of the return tracking labels.

if you did not trade it in over the counter at an Apple store the

Trade in partners /recycling is third party, no Apple does not track...

ref: https://www.apple.com/shop/trade-in

In the U.S. often the mailing label also contains a number that can be used to track. Do you have a copy of the mailing label?

'Delete'-ing an email from the inbox in Apple Mail with the delete icon moves that email from Inbox to the email Trash folder, generally NOT shown at top level in Mail. Trash folder typically sits ON THE SERVER for 30 days before deleting automatically on most Mail services.

Are you actually in the habit of deliberately emptying Mail Trash using

Mail > Mailbox> ERASE Deleted Items ??

It requires extra steps that are unlikely if you are a casual user of Apple mail.

NOT the main Trash folder on your Mac, that does not disturb Mail Trash.

To empty Mail Trash in Apple mail, you had to use the Mail command I cited above.

Even if you regularly do that, it is worth a quick look using WebMail to check.

<< My old MacBook was collected by Royal Mail on 25/08/26. >>

˘Are you quite certain it was Royal Mail, and not "Porch Pirates" who collected your computer-shaped box?