iPhone Face ID is disabled

i phone face id is disabled

iPhone XS, iOS 18

Posted on Sep 5, 2026 12:02 PM

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Question marked as Top-ranking reply

Posted on Sep 5, 2026 12:17 PM

First make sure you don't have a case on your iPhone that is obstructing the front facing sensors.

If Face ID isn't working on your iPhone or iPad Pro - Apple Support


Besides that, if you are seeing a message showing trouble with Face ID, it is likely that one of the sensors has failed and will require service to replace the camera assembly. Make an appointment for a free diagnostic check and then you will be given your options to make a decision on how you want to proceed.

Genius Bar Reservation and Apple Support Options - Apple





2 replies
Question marked as Top-ranking reply

Sep 5, 2026 12:17 PM in response to kalbinisighi

First make sure you don't have a case on your iPhone that is obstructing the front facing sensors.

If Face ID isn't working on your iPhone or iPad Pro - Apple Support


Besides that, if you are seeing a message showing trouble with Face ID, it is likely that one of the sensors has failed and will require service to replace the camera assembly. Make an appointment for a free diagnostic check and then you will be given your options to make a decision on how you want to proceed.

Genius Bar Reservation and Apple Support Options - Apple





Sep 5, 2026 11:05 PM in response to kalbinisighi

Thank you for reaching out. 🤗


Follow these steps, testing after each step:



If that didn’t work, then it could be a hardware issue.


According to Apple:

Using diagnostics available in iOS 14.6 or later, Apple has detected an issue with your TrueDepth camera that might cause it to not function as expected. The TrueDepth camera contains lasers, which might be disabled for safety reasons if the device malfunctions or is damaged. This won't prevent you from using your iPhone or iPad, but until your iPhone or iPad is updated or serviced, you might not be able to use Face ID, Animoji, Memoji, and some other features that use the front camera.


As a result, I recommend service.


Service Checklist:


Service Appointment:


Contact Information:


Additional Support:


Good luck! 👋🏼😉

Smiliñ 😎 Brian

iPhone Face ID is disabled

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