Claude (Anthropic) Pro subscriber via iPhone App Store – cannot login or contact human support, login loop with Hide My Email

Hi everyone,

I’m a Claude Pro subscriber (paid through the iPhone app / App Store) and I’m stuck in a login/support loop that makes it impossible to contact Anthropic support.

Summary of the issue:

On my iPhone Claude app I’m logged in with my Gmail address and I have my full chat history.

In iPhone Settings → [my name] → iCloud → Hide My Email → Claude, the private relay address is something like 8s....56@privaterelay.appleid.com, forwarding to my Gmail.

On desktop (Mac, Safari + claude.ai as well as Mac desktop app), every login method (Continue with email using the privaterelay address, Continue with Google, Continue with Apple) leads to either an account creation page or to a new, empty account, not the one with my history.

When I try to use the in‑app “Get help” / support option, I’m redirected to an external Intercom page where I must log in again to my Claude account – which I can’t do without ending up in the wrong/empty account.

I also emailed support@anthropic.com, but all replies come from Fin (the AI bot) and don’t seem able to see that I’m a paid Pro user or help with account mismatch issues.

Does anyone know how to contact a human Anthropic support agent or how to continue?

Any pointers or templates that worked for you would be greatly appreciated.

Thank you

M.