How to fix greyed out charging case sounds on AirPods Pro?

Question

Level 1

4 points

How to fix greyed out charging case sounds on AirPods Pro?

“My AirPods Pro 3 are connected and on the latest firmware, but the ‘Enable Charging Case Sounds’ option is permanently greyed out. I’ve already restarted my iPhone, reset and re-paired the AirPods, and updated the software. The same option is also greyed out on my MacBook. I found reports of other AirPods Pro 3 users having the same issue.”

[Re-Titled by Moderator]

Original Title: Grey Option

iPhone 12, iOS 26

Posted on Sep 7, 2026 4:16 AM

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Answer 1

WheelieNick

Level 9

60,870 points

Sep 7, 2026 7:37 AM in response to Sammekung

To fix the greyed-out charging case sounds option, you need to perform a correct factory reset specifically designed for AirPods Pro 3 using the front-case double-tap method while they are forgotten from your device.

How to Fix Greyed-Out Charging Case Sounds

Forget the device: Go to Settings > Bluetooth on your iPhone, tap the More Info button (the "i" icon) next to your AirPods Pro 3, and select Forget This Device.
Wait: Leave the AirPods in their charging case with the lid closed for 30 seconds.
Open the lid: Open the charging case lid.
Perform the specialized reset: For AirPods Pro 3, double-tap the front of the case while the status light is on, double-tap again when it flashes white, double-tap a third time when it flashes faster, and wait until the light flashes amber and then white.
Reconnect: Hold the case near your iPhone with the lid open and follow the onscreen setup prompts.

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Answer 2

Sammekung Author

Level 1

4 points

Sep 7, 2026 8:21 AM in response to WheelieNick

Hello I did what you ordered me to do and it still didn’t work out. It’s still grayed out after the reset and I don’t have a clue what the problem is with it but it just seems to not be fixed. Can it maybe be a update with the phone or something because is there another way

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