Refund for unintended app subscription charge rejected

Question

Level 1

4 points

Refund for unintended app subscription charge rejected

Refund

Hi, my name is Kania. I was charged IDR 719,000 through Shopee PayLater for an app subscription that I did not intend to continue.

Initially, I signed up for a free one-month trial, but unfortunately, I forgot to cancel the subscription before the trial ended, which resulted in the charge.

Please help me. I genuinely did not intend to make this purchase or continue the subscription. I have already submitted a refund claim twice, but both requests were rejected.

I really need this money back, and I would sincerely appreciate it if you could review my case again and consider issuing a refund.

Thank you very much for your understanding and assistance.

Posted on Sep 7, 2026 7:25 PM

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Answer 1

Sep 7, 2026 7:34 PM in response to nadl65

User to user support forum.

Apple is not here and doesn’t read or reply to any posts here.

Per terms of the AppStore that you agreed to, all sales are final.

You can request a refund but you are not entitled to one.

If Apple has refused you a refund, there is nothing anyone can do for you.

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Answer 2

Sep 7, 2026 7:34 PM in response to nadl65

This is a user to user only forum. Apple isn't here and it appears Apple has already told you no. We can't do anything about the fact you didn't cancel the subscription in the defined time frame.

The policy in the App Store is all sales are final. Your request for refund has been rejected twice by your own admission. Sorry, but next time make sure you set up a reminder to cancel a subscription more than 24 hours before the last day of the trial.

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Answer 3

Sep 7, 2026 7:45 PM in response to nadl65

As seen on the approval screen that required you to double click the side button, followed by authentication with Face ID/Touch ID or Passcode, the free trial will automatically become a subscription if you do not cancel at least a day before the trial ends.

The only recommendation I can offer is that you set a Reminder when starting a Free Trial, so you don't forget to cancel. It is as easy as saying "Hey Siri, remind me on xx/xx/xx to review my Free Trial and cancel if needed".

You only get one appeal after a denial of a refund request and after that, the decision is final. In most cases all transactions in the App Store are final, but at times Apple may provide a compassionate refund. It should never be expected though. There is no further escalation beyond the second denial you have received.

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