Ajuda com defeito modo transparente airpods pro 3 - desde o primeiro uso

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Ajuda com defeito modo transparente airpods pro 3 - desde o primeiro uso

comprei o AirPods Pro 3 e desde quando comprei ele apresentou um defeito no modo transparência no lado direito comprei em dubai ok deixei de lado pois usava pouco porem parei para pensar o produto é caro chamei o suporte pediram para eu ir nas autorizadas da minha cidade que sinceramente sem palavras de tão ruim que é o atendimento ja tive um 15 pro max que a autorizada nem encostou nele e ja condenou a placa e sinceramente não sei oque fazer tenho garantia tenho nota porem nao tenho a segurança de mandar uma unicas 2 autorizadas da minha cidade verificar pois se com 15 pro max ja condenou a placa e um spoiler nao era a placa era o carregador que reiniciava o celular ele me cobrou 5mil imagina o fone *** querer trocar tudo e o meu estojo é personalizado e fone esquerdo ta funcionando e direito tb audio e microfone perfeito o problema é que o direito nao lida bem com modo transparencia ele **** digamos com um - mini anc se **** meio surdo do lado dele ja fiz tudo resetei limpei mesmo novo limpei desvinculei mais é algo físico ali no lado direito e to e se eu enviar e me cobrar 890 para trocar por um fone que foi usado literalmente 4 meses eu sinceramente nao sei oque dizer como nao confio nas autorizadas da minha cidade pelo descaso que ja tive irei enviar para outra autorizada de fora irei solicitar hoje com tudo caixa nota fical de dubai etc e meu amigo se falar que foi mal uso eu explodo pois 4 meses meu amigo 4 meses - lembrando funciona perfeito sem o modo transparente ligado mic audio bom mais o anc no transparente no lado direito nao e agora que to na academia e uso mais ele me incomoda o produto novo ter o defeito desde quando chegou.

[Edited by Moderator]

Posted on Sep 8, 2026 12:14 AM

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Answer 1

Sep 8, 2026 1:19 AM in response to wanderson208

Translated by google:

>>Help with AirPods Pro 3 transparency mode defect – present since first use.

I bought AirPods Pro 3, and right from the start, the right earbud had a defect in transparency mode. I bought them in Dubai; I initially put them aside since I didn't use them much, but then I realized the product is expensive, so I contacted support. They told me to visit the authorized service centers in my city—honestly, the service there is so bad I’m speechless. I once had a 15 Pro Max where the service center didn't even touch the device before condemning the logic board. Honestly, I don't know what to do; I have the warranty and the receipt, but I don't feel safe sending them to the only two authorized centers in my city for inspection. If they condemned the logic board on my 15 Pro Max—and spoiler alert: it wasn't the board, it was the charger causing the phone to restart—and tried to charge me 5,000... imagine what they'd try to replace on the earbuds. Plus, my case is personalized, and the left earbud works fine; the right one works too—audio and mic are perfect—but the right one doesn't handle transparency mode well. It acts up—let's say it has a "mini-ANC" issue where that side sounds kind of muffled. I've done everything: reset, cleaned (even though they were new), unlinked... but it's a physical issue on the right side. If I send them in and get charged 890 to replace an earbud that was literally used for only 4 months... honestly, I don't know what to say. Since I don't trust the local centers due to past neglect, I'm going to send them to an authorized center out of town. I'll put in the request today with everything—box, Dubai receipt, etc. And man, if they claim it was misuse, I'm going to lose it—4 months, my friend, 4 months. Just to recap: they work perfectly without transparency mode on (mic and audio are good), but the ANC/transparency function on the right side is faulty. Now that I'm using them more at the gym, it really bothers me that a new product has had this defect since the day it arrived.<<

If resetting the AirPodsPro 3 did not bring back the ANC function of your right AirPod, getting this AirPod replaced is the only way to go.

Since your AirPods are still covered by the One-Year warranty, this should be not problem.

However, since you bought them abroad, this could be a more complicated warranty claim.

Apple Service and Repair for AirPods - Apple Support

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