How to bulk transfer files from iPhone's internal memory to SanDisk Phone Drive without using the Files app?

I have purchased a SanDisk Phone Drive with Lightning connector which does not allow the transfer of files in their folders as they are on my iPhone.



How can I access all the files as listed in my iPhone Storage's On My iPhone and not the Files App so that I can copy across all files at once and not have to go through every folder's sub-folders to specify their files ?


[Re-Titled by Moderator]

Original Title: How to access all documents on iPhone's internal memory (On My iPhone) for bulk transfer or copy and paste to SanDisk Phone Drive with Lightning connector and not through Files app?


iPhone 12 Pro Max, iOS 26

Posted on Sep 9, 2026 10:50 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 10, 2026 12:15 AM

iOS and iPadOS are designed with a sandboxed storage architecture, which means users do not have direct access to the device’s internal storage or to the underlying system folders and application folders.


Unlike a Mac or Windows PC, you cannot open the iPhone or iPad’s internal storage and browse through its complete directory structure. You can access files and folders that are intentionally exposed through the Files app, such as files stored in On My iPhone/iPad, iCloud Drive, or other supported cloud-storage providers.


Similarly, each third-party app has its own private sandbox. The data belonging to one app is normally accessible only to that app. Other apps, and even the Files app, cannot simply browse into that app’s private data folder unless the app developer specifically provides an appropriate sharing or export mechanism.


This is an important security and privacy feature. It prevents one app from freely accessing another app’s private data, which helps protect personal information such as databases, credentials, settings, cached content, and other application-specific files.


Therefore, app-specific data cannot generally be copied or transferred directly to a USB flash drive (pendrive) using the Files app. A USB drive can be connected to an iPhone or iPad, and you can copy supported files to and from it, but only files that iOS/iPadOS makes available through the Files app or through an app's own Share, Export, Backup, or Save function can be transferred.


For example, if an app stores its documents in a location that it exposes through the Files app, you can copy those documents to a USB drive. However, you cannot use the Files app to navigate into the app's private sandbox and copy its entire internal data folder.


There are therefore two very different things to distinguish:

  1. Files and folders exposed through the Files app — these can generally be copied, moved, renamed, or transferred to external storage, subject to the app's permissions.
  2. Private application data stored inside an app's sandbox — this is controlled by iOS/iPadOS and is not directly accessible to the user or to another app.


If the objective is to move an app's data to another iPhone or iPad, the appropriate method is normally to use the app's own transfer/export facility, iCloud synchronization, an encrypted device backup and restore, or another transfer mechanism provided by the app developer. Simply copying the app's internal folder to a pendrive and putting it on another device is not supported by iOS/iPadOS.


This restriction is intentional—it is not a limitation of the USB drive. The USB drive can store the data, but iOS/iPadOS decides which data you are permitted to access and copy in the first place.

4 replies
Question marked as Top-ranking reply

Sep 10, 2026 12:15 AM in response to Justin Perth

iOS and iPadOS are designed with a sandboxed storage architecture, which means users do not have direct access to the device’s internal storage or to the underlying system folders and application folders.


Unlike a Mac or Windows PC, you cannot open the iPhone or iPad’s internal storage and browse through its complete directory structure. You can access files and folders that are intentionally exposed through the Files app, such as files stored in On My iPhone/iPad, iCloud Drive, or other supported cloud-storage providers.


Similarly, each third-party app has its own private sandbox. The data belonging to one app is normally accessible only to that app. Other apps, and even the Files app, cannot simply browse into that app’s private data folder unless the app developer specifically provides an appropriate sharing or export mechanism.


This is an important security and privacy feature. It prevents one app from freely accessing another app’s private data, which helps protect personal information such as databases, credentials, settings, cached content, and other application-specific files.


Therefore, app-specific data cannot generally be copied or transferred directly to a USB flash drive (pendrive) using the Files app. A USB drive can be connected to an iPhone or iPad, and you can copy supported files to and from it, but only files that iOS/iPadOS makes available through the Files app or through an app's own Share, Export, Backup, or Save function can be transferred.


For example, if an app stores its documents in a location that it exposes through the Files app, you can copy those documents to a USB drive. However, you cannot use the Files app to navigate into the app's private sandbox and copy its entire internal data folder.


There are therefore two very different things to distinguish:

  1. Files and folders exposed through the Files app — these can generally be copied, moved, renamed, or transferred to external storage, subject to the app's permissions.
  2. Private application data stored inside an app's sandbox — this is controlled by iOS/iPadOS and is not directly accessible to the user or to another app.


If the objective is to move an app's data to another iPhone or iPad, the appropriate method is normally to use the app's own transfer/export facility, iCloud synchronization, an encrypted device backup and restore, or another transfer mechanism provided by the app developer. Simply copying the app's internal folder to a pendrive and putting it on another device is not supported by iOS/iPadOS.


This restriction is intentional—it is not a limitation of the USB drive. The USB drive can store the data, but iOS/iPadOS decides which data you are permitted to access and copy in the first place.

Sep 11, 2026 10:06 PM in response to Jeff Donald

Utilisation of communication between SanDisk's USBs and iPhone no longer use the SanDisk Memory Zone nor iXpand apps and now use the SanDisk app.


For some reason the Phone Drive dual connector (Lightning and USB-C) cannot access iPhone's File's app with the capability to copy across entire folders with their respective sub-folders and documents maintaining their filepath's ordering and structure.


I can't even do a bulk copy of all my documents on my iPhone to systematically create folders by topic. I need to go through to the end of each individual folder's path and manually copy the each respective sub-directory's files from the end working my way back up each folders filepaths.


Regarding SanDisk's support team, the online chat communication system says to communicate during their specified local working hours which does not accept communication during those hours via web chat, like wise I have the same verbal notification when calling via phone.

Sep 10, 2026 4:29 AM in response to Justin Perth

Justin Perth wrote:
I have purchased a SanDisk Phone Drive with Lightning connector which does not allow the transfer of files in their folders as they are on my iPhone.
How can I access all the files as listed in my iPhone Storage's On My iPhone and not the Files App so that I can copy across all files at once and not have to go through every folder's sub-folders to specify their files ?
[Re-Titled by Moderator]
Original Title: How to access all documents on iPhone's internal memory (On My iPhone) for bulk transfer or copy and paste to SanDisk Phone Drive with Lightning connector and not through Files app?


Doesn’t the Sandisk app do file transfers? It’s been a few years since I used a little Sandisk drive, but their app worked nicely. Have you asked the Sandisk support team about your request?

Sep 11, 2026 9:52 PM in response to SravanKrA

Thank you SravenKrA,


Your in-depth explanation provides useful insight into the inner-workings of the iPhone to SanDisk thumb-drive interaction and limitations.


What authorisations would a large company like SanDisk require to be able to copy entire folders and their associated files (maintaining their respective hierarchical file path ordering) from iPhone's Files app that differs from the accessibility of all photos from the Photos app?


The Phone Drive Lightening connector (dual with USB-C) cannot access the iOS Files App and can only access the documents from iPhone's Internal Memory (presumably the On My Phone location through iPhone Storage).

How to bulk transfer files from iPhone's internal memory to SanDisk Phone Drive without using the Files app?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.