Cannot “identify “ keyboard

I updated my os from 10.13 to 11.??

I was able to identify the keyboard and mouse worked fine. Do I upgraded to 12.6. Now I cannot “identify “ my keyboard, I cannot scroll with mouse or right click on mouse. Mouse is Apple wireless, keyboard is wireless logi . Pressing the indicated button doesn’t do anything

[Edited by Moderator]

iMac 27″, macOS 12.7

Posted on Sep 10, 2026 8:39 AM

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Question marked as Top-ranking reply

Posted on Sep 10, 2026 1:31 PM

If you are using the Logitech software, then you will need to update that software to the latest version. You will probably need to do this even with many minor macOS update patches as well. We've been seeing lots of issues with the Logitech software over the past six months or so.


You may need to check the "Privacy & Security" System Settings (usually will be located near the lower half of that section) to see if there are any errors or messages there regarding allowing the use of the Logitech software.


If a Logitech software update doesn't help, then you may need to contact Logitech for support.


3 replies
Question marked as Top-ranking reply

Sep 10, 2026 1:31 PM in response to Jerryfred58

If you are using the Logitech software, then you will need to update that software to the latest version. You will probably need to do this even with many minor macOS update patches as well. We've been seeing lots of issues with the Logitech software over the past six months or so.


You may need to check the "Privacy & Security" System Settings (usually will be located near the lower half of that section) to see if there are any errors or messages there regarding allowing the use of the Logitech software.


If a Logitech software update doesn't help, then you may need to contact Logitech for support.


Cannot “identify “ keyboard

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