8 Replies Latest reply: Nov 10, 2010 3:52 PM by avi4now
Andrew Shalit Level 1 Level 1 (5 points)
I shot a movie on my iPhone 4. It plays back fine on my iPhone 4. However, I can't get it off the phone onto my Mac in a playable form.

When I try to import it into iPhoto, I get the message "The following file could not be imported. (The file is in an unrecognized format.)"

If I look at my iPhone from Image Capture I see the movie and I can drag the movie from the Image Capture window onto my desktop. It shows up on my desktop as a 74 MB file titled "IMG_1430.MOV". However, when I try to open that file in QuickTime Player 7, I get an alert that says "The movie could not be opened. The file is not a movie."

As I said, the file plays fine on my iPhone, and was even able to publish a compressed version of it from my iPhone directly to Mobile Me.

Anyone have any ideas how I can get the original version off my phone in a playable form?

MacBook Pro 2.16 GHz, Mac OS X (10.6.4)
  • Stuart Goldstein1 Level 1 Level 1 (15 points)
    I'm having the same exact problem and it's maddening. Video is useless if it's (a) too big to email, and (b) incapable of being viewed on anything other than the phone. Why bother having video at all?

    Any help out there? Thanks.
  • bitterwaitress Level 1 Level 1 (0 points)
    It ***** that you should have to buy something else, BUT, there is an app called ReelDirector which gives you the opportunity to File Share to your mac from the app.
  • tbehunin Level 1 Level 1 (0 points)
    Same problem here. iPhone 3GS running iOS 4.1. I have one .mov file which I recorded from my iPhone and that single file gets the same error msg you guys received. Here's hoping that Apple will find a fix to this.
  • Lisajean55 Level 1 Level 1 (0 points)
    I have the same problem. I can view the movie on my phone, but when I open it with QuickTime on my computer it just opens as a JPG. Also, it does not appear in my iTunes library.
  • Emva Level 1 Level 1 (0 points)
    I'm having the same problem and it's driving me crazy... has anyone had any luck since this was first posted?
  • kdh05 Level 1 Level 1 (0 points)
    I just paid $3.00 for ReelDirector and it didn't have any way to transfer files. I suspect they removed that feature in the latest version. Don't waste your money! It really Svcks to not be able to copy video off of your phone.
  • MaximusT Level 1 Level 1 (25 points)
    How odd, I have no problems.

    I also use "WIFI photo Transfer", an app that lets you pull photos and video from the iphone via wifi (and your computers web browser.
    And it's FREE!!

    But maybe your quicktime is having issues playing the video?
    Can you test by putting the video on someone else's computer?
    Try getting WIFI Photo Transfer and trying to watch or download to another computer.
  • avi4now Level 1 Level 1 (10 points)
    It's independent of whether you can play the video or not, but FYI you can transfer the video file to your Mac using the program Image Capture.

    I'm having the same problem, I copied the file to my Mac but I can't play it. Neither QuickTime Player nor VLC can open it.

    VLC's debug log shows:

    vobsub debug: could not read vobsub IDX file
    ps error: cannot peek
    main warning: no demux module matching "mp4" could be loaded
    main debug: TIMER module_need() : 6.143 ms - Total 6.143 ms / 1 intvls (Avg 6.143 ms)
    main error: no suitable demux module for `/:///Volumes/Media/Downloads/IMG_0065.MOV'

    I have no ideas on what to try next.