Passcode isn't working

passcode doesn't work


iPhone 17 Pro

Posted on Sep 11, 2026 8:34 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 11, 2026 5:11 PM

Thank you for reaching out. 🤗


To unlock an iPhone after forgetting the passcode, you need to erase it and restore it.


Use Apple’s official guide: If you forgot your iPhone passcode for step‑by‑step instructions.


Learn how to restore your iPhone from a backup for step‑by‑step instructions.


If you need more help, contact Apple Support directly.


Good Luck! 👋🏼😉

Smiliñ 😎 Brian

4 replies
Question marked as Top-ranking reply

Sep 11, 2026 5:11 PM in response to Jody_Rusty Hetchka

Thank you for reaching out. 🤗


To unlock an iPhone after forgetting the passcode, you need to erase it and restore it.


Use Apple’s official guide: If you forgot your iPhone passcode for step‑by‑step instructions.


Learn how to restore your iPhone from a backup for step‑by‑step instructions.


If you need more help, contact Apple Support directly.


Good Luck! 👋🏼😉

Smiliñ 😎 Brian

Sep 11, 2026 8:40 AM in response to Jody_Rusty Hetchka

If you forgot the passcode on your iPhone, or your iPhone is disabled or unavailable -


Click on the link for instructions on how to reset your passcode without a computer if you have iOS 15.2 or higher.

If you forgot your iPhone, iPad, or Apple Vision Pro passcode, reset your device without a computer - Apple Support


Click on the link for instructions on how to reset your passcode using a computer.

Use a computer to reset your iPhone and your passcode - Apple Support


Sep 11, 2026 9:08 AM in response to Jody_Rusty Hetchka

If the passcode is not accepted by your iPhone, it is possible that the passcode you are entering, although correct in your memory, might belong to a different device. Passcodes are device-specific and cannot be used interchangeably across different devices. For example, if you have multiple devices and each has its own unique passcode, entering the passcode of one device on another will not work. Always ensure you are using the correct passcode associated with the specific device in question.



Your data is not lost if you have a backup either on iCloud or iTunes.



If you see an iPhone or iPad unavailable message or a "Security Lockout" screen


If you forgot your passcode, you can use your Apple ID and password to erase and reset your device without a computer.


Learn what to do if you see "[Device] unavailable" or "Security Lockout" on your iPhone or iPad.)



iPhone is disabled.


Following this process is the only way out if your iPhone is disabled. The steps given in this link will help you reset the passcode -> If you forgot the passcode for your iPhone, iPad, or iPod touch, or your ...



Regarding your data…

  1. If you have an iCloud or iTunes latest backup, then there is nothing to worry about. If not read more...
  2. You have synced your data to iCloud, then what you will get back is what you have synced to iCloud and uploaded to iCloud Drive; the information that is synced and stored in iCloud are, Contacts, Calendars, Bookmarks, Mail, Notes, Voice Memosshared photosiCloud Photos*, Health data, call history, and files you store in iCloud Drive. (*-If you have turned on iCloud Photos, your content is automatically stored in iCloud.)
  3. You have imported your Photos and videos to Mac/PC then they are safely residing there on Mac/PC
  4. You have uploaded some of it to Cloud Drives using the Files app (iCloud Drive, Google Drive, OneDrive, DropBox, Flickr, box, AmazonDrive, Adobe Creative Cloud, etc). The data remains there.
  5. If you have not backed up or do not have the latest backup, nor imported nor you have synced or uploaded your data to cloud drives prior to the situation that you are in, then I am sorry, all your data is lost.


Passcode isn't working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.