I’m trying to preorder the iPhone 18 pro with the Apple upgrade and it keeps asking me for my birthdate. I keep entering it, and it either says it’s not in “MM/DD/YYYY format” which it very much is in or just asks again and again infinitely. I’m over 18 and my birthdate obviously matches across Klarna and everywhere else. How do I fix this?
iPhone 17 Pro, iOS 26
What age does your Apple Account show? Did you recently change your Apple Account age? You may need to contact Apple Support for identity verification.
If you’re in the US, please call 1-800-MY-APPLE, or outside the US, consult the support articles below. In Canada, call 1-800-263-3394.
Contact Apple for support and service - Apple Support
What age does your Apple Account show? Did you recently change your Apple Account age? You may need to contact Apple Support for identity verification.
If you’re in the US, please call 1-800-MY-APPLE, or outside the US, consult the support articles below. In Canada, call 1-800-263-3394.
Contact Apple for support and service - Apple Support
Are you trying to order using the U.S. Apple online store from another country? If so, that will not work. In this Apple polcy document fo the online Store:
Apple - Legal - Sales Policies - U.S. Retail Sales
scroll down to the section, "U.S. Sales and Shipping Only"
There are instructions there for finding an Apple online store that is compatible with your location.
To fix the infinite birthdate loop during your iPhone 18 Pro pre-order, you need to manually update your personal profile directly within the Klarna app or website first.
It still doesn’t work even after I got klarna app and updated the info.
iPhone 18 Apple Upgrade Preorder
