iMessage is not working

my imessage can’t text and send messages

iPhone 7, iOS 15

Posted on Sep 15, 2026 5:35 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 15, 2026 6:05 AM

Taking the juicy bits from Ingo's link...

do all 6 steps here, don't miss any out

1.   Settings, Apps, Messages, turn off iMessage  

2.   Settings, Apps, Facetime, Turn off Facetime,  

3.   Power down the phone

4.   Turn on the phone again  

5.   Settings, Apps, Messages, turn on iMessage,  

6.   Settings, Apps, Facetime, turn on Facetime

Then ensure your correct number appears in the Send & Receive 

4 replies
Question marked as Top-ranking reply

Sep 15, 2026 6:05 AM in response to plopez10

Taking the juicy bits from Ingo's link...

do all 6 steps here, don't miss any out

1.   Settings, Apps, Messages, turn off iMessage  

2.   Settings, Apps, Facetime, Turn off Facetime,  

3.   Power down the phone

4.   Turn on the phone again  

5.   Settings, Apps, Messages, turn on iMessage,  

6.   Settings, Apps, Facetime, turn on Facetime

Then ensure your correct number appears in the Send & Receive 

Sep 15, 2026 6:06 AM in response to tolulope83

To activate iMessage and FaceTime using your Phone number

  1. First, check to know whether you have an SMS plan enabled for at least one SMS*** with your carrier. Contact your Carrier (Cellular Service Provider), the agency that issued the SIM to you
  2. If your iPhone is used with a carrier not found in the wireless carrier articles, make sure you can send and receive international SMS. (One international SMS*** Only)
  3. If you can't turn on or sign in to iMessage or FaceTime - Apple ...


*** You may not have an SMS plan (Domestic & International) enabled by your carrier for the SIM/eSIM that you use on your device. Apple Inc. does not provide SMS services.



iMessage is not working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.