Clean Up AI tool in Photos app fails on iPhone 17 Pro Max

Hi everyone,

I’m using an iPhone 17 Pro Max running iOS 27, and I’m having an issue with the Clean Up AI tool in the Photos app.

Whenever I try to use Clean Up, I get an error and it fails to process the photo. This happens with every single photo I try, including different types of photos.

Has anyone else experienced the same issue on iOS 27? Is Clean Up working normally for you, or is there something I should check in my settings?

Thanks!

Posted on Sep 16, 2026 1:37 AM

Reply
17 replies

Sep 16, 2026 6:31 AM in response to Richard.Taylor

Well, I was using the Clean Up feature on some photos after upgrading to iOS 27. However, while cleaning up one photo, it got stuck. I couldn't go back or forward in the gallery because the Photos app had completely frozen.

After I swiped up and closed the app, the Clean Up function stopped working entirely. It didn't work even on photos that I had successfully cleaned up just 10–15 minutes before the error occurred. I also restarted my phone, but that didn't help either.

Sep 23, 2026 1:33 PM in response to anar_abdlyv

I’m having the same error on iPad Air. Was working fine for days, then it stopped. I did the long forced restart multiple times. Still get error. Fast cleanup works along with reframe and extend. I have a very fast connection. I don’t have a vpn. It’s not from Apple limits or usage overuse. Works on my iPhone. I’ve turned Siri and Siri AI off, but that doesn’t relate. Anything else I can do?

Sep 26, 2026 12:16 PM in response to anar_abdlyv

I used to use cleanup tool all the time and while it wasn’t the best it was still pretty good at cleaning up pictures although if you used it for more than like a half an hour, it did take a long time to clean up. Now after updating to iOS 27 the minute I start doing a cleanup on a eanup takes anywhere from 10 to 15 seconds -after working for almost a half an hour on a picture, picture just closed out and I lost everything . Restarting my phone does not help. This is clearly an iOS 27 issue. Apple always making things worse instead of better I’m so annoyed!!! Anyone tried anything else?

Clean Up AI tool in Photos app fails on iPhone 17 Pro Max

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