Clean Up AI tool in Photos app fails on iPhone 17 Pro Max

Are you connected to Wi-Fi when trying this feature? As far as I remember, the iPhone has to connect to Apple servers via Wi-Fi to render your photo.

Also make sure no VPN is active.

Try a forced restart: 

Force restart iPhone - Apple Support

This is different from a simple Power Off. For me, the logo appears  5 or 10 seconds past the "slide to power off" message. Wait for the logo; don't do the slide thing. 

While Clean Up doesn't require connection to wifi, if it hasn't been used for awhile it may need to download some stuff to get going again. Downloads work best if you find good wifi, plug the phone in, and leave it alone.

There a usage limit and variable reset timer. When Apple servers are less busy you’ll be able to do it. It’s bad on Apple’s part to say that error they should’ve said reached limit or servers are too busy.

18 pro max iOS 27 & same thing happening to me

And yes Apple is limiting it… it seems to be by device though.

[Edited by Moderator]

I’m having the same error on iPad Air. Was working fine for days, then it stopped. I did the long forced restart multiple times. Still get error. Fast cleanup works along with reframe and extend. I have a very fast connection. I don’t have a vpn. It’s not from Apple limits or usage overuse. Works on my iPhone. I’ve turned Siri and Siri AI off, but that doesn’t relate. Anything else I can do?

I’m going to try every few days, wait till 27.2 comes out and if that doesn’t fix it I’m going to wipe my iPad and see what happens. If it doesn’t work then it’s an Apple problem as everything else tests out here.

I used to use cleanup tool all the time and while it wasn’t the best it was still pretty good at cleaning up pictures although if you used it for more than like a half an hour, it did take a long time to clean up. Now after updating to iOS 27 the minute I start doing a cleanup on a eanup takes anywhere from 10 to 15 seconds -after working for almost a half an hour on a picture, picture just closed out and I lost everything . Restarting my phone does not help. This is clearly an iOS 27 issue. Apple always making things worse instead of better I’m so annoyed!!! Anyone tried anything else?

Same thing is happening to me. It’s been like this for 3 days. It worked perfectly fine before, and then suddenly stopped working. Does anyone know why this is happening?

It just started working again… check yours!!

And it just stopped working. So is Apple setting limits that they are not telling everyone? I’m an Apple one premier subscriber. Will post again when working.