Anyone having an issue with Microsoft Word app for iPad freezing up? This started happening after the upgrade to iOS27. I've shut it down a couple of times but the issue persists? I'm having to revert to my Microsoft Surface to get anything done. I'm not sure if this is happening with the other Microsoft apps. I've only been working with Word since the upgrade.
Thanks!
iPad Air, iPadOS 27
If your iPad is not operating as expected, try a forced-restart - as this will often clear an isolated or post-update software issue:
Force restart iPad (models with Face ID or with Touch ID in the top button)
If your iPad doesn’t have the Home button, do the following:
If the problem persists, try deleting and reinstalling the Microsoft Word App from the App Store. Before deleting the App from the iPad, ensure that you have an independent backup of your MS Word documents; deleting the Word App may also delete any associated files being deleted from your iPad:
Remove or delete apps from iPad - Apple Support
Prior to reinstalling the Word App, restart your iPad as described above.
Otherwise it may be necessary to reset your iPad settings. While this reset will not cause any loss of data, as a precaution, it is always wise to ensure that you have a current iCloud or iTunes backup before performing the reset:
How to back up your iPhone, iPad, and iPod touch - Apple Support
When you are happy to proceed, you can perform the reset from iPad settings:
Settings > General > Transfer or Reset iPad > Reset > Reset All Settings
If the problem still doesn’t clear, the next step is to reset the iPad to factory settings:
Restore your iPhone, iPad, or iPod to factory settings - Apple Support
Otherwise, you would be best advised to seek assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively and perhaps easier, you can initiate and manage your support cases from Apple devices using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:
https://apps.apple.com/app/apple-support/id1130498044
If your iPad is not operating as expected, try a forced-restart - as this will often clear an isolated or post-update software issue:
Force restart iPad (models with Face ID or with Touch ID in the top button)
If your iPad doesn’t have the Home button, do the following:
If the problem persists, try deleting and reinstalling the Microsoft Word App from the App Store. Before deleting the App from the iPad, ensure that you have an independent backup of your MS Word documents; deleting the Word App may also delete any associated files being deleted from your iPad:
Remove or delete apps from iPad - Apple Support
Prior to reinstalling the Word App, restart your iPad as described above.
Otherwise it may be necessary to reset your iPad settings. While this reset will not cause any loss of data, as a precaution, it is always wise to ensure that you have a current iCloud or iTunes backup before performing the reset:
How to back up your iPhone, iPad, and iPod touch - Apple Support
When you are happy to proceed, you can perform the reset from iPad settings:
Settings > General > Transfer or Reset iPad > Reset > Reset All Settings
If the problem still doesn’t clear, the next step is to reset the iPad to factory settings:
Restore your iPhone, iPad, or iPod to factory settings - Apple Support
Otherwise, you would be best advised to seek assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively and perhaps easier, you can initiate and manage your support cases from Apple devices using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:
https://apps.apple.com/app/apple-support/id1130498044
One other thing to mention ... not all software/app developers can be counted on to have their products ready for a new iOS. I have a couple friends who use important, medical apps on their phones. I've instructed them to wait on the update. I also wait on my Apple devices. Microsoft, specifically, does not always play nice with Apple products. There are things I can do on my laptop that I cannot do on my iPad's version. Giving MS time to complete their own update has always worked out for me.
I have the same freeze issue on my ipad air 11, but I currently connect it to Word's recent update 4 days ago. I have tried everything short of factory resetting the ipad, in several combinations;
rebooted, offloaded, removed, reinstalled, signed out, airplane mode, loaded the document from another source, deleted other big files in case ofmemory or ram issue, updated the ipad, changed the settings in word, unticked settings for word such as siri and background refresh and so on.
The freeze often happens within minutes but occasionally i can write longer and believe i suddenly fixed something.
I also tried to cut out a chapter to a new document to edit, and that seemed to work temporarily. My document is long but I have never had this issue with it until now.
It really sucks. :(
It might be a software glitch or a regular bug. Don’t worry. It will be fixed in the next update which will provide patches for all these bugs. Right now, prefer your MS Surface for your Word tasks. My Word on my iPad 10th Generation is working perfectly.
aashmansingh_4 wrote:
It might be a software glitch or a regular bug. Don’t worry. It will be fixed in the next update which will provide patches for all these bugs.
You have no way of knowing that.
True!
(( to add to my earlier comment I still have ios 26.7 and the word version 2.113.5 ))
Microsoft Word App freezing since upgrade to iOS27.
