The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
When I ask my Living Room HomePod to "hey siri, shuffle my music." it replies "here is some music just for you" then there is a silence before it times out and replies 'Sorry there was a problem with apple music'.
Once I stop Apple TV using the HomePods to use the TV speakers instead the problem is temporarily resolved.
I don't want to have to keep changing the settings.
Any suggestions?
MacBook Pro (M1 Pro, 2021)
Check that the Apple TV and HomePods have the latest available software, then restart both. In the HomePod settings in Home, check Primary User and the Apple Music account used when Siri does not recognise a voice. Does asking for a specific playlist work while the HomePods are the TV’s speakers, or does all Siri music playback fail?
HomePod Siri fails to shuffle Apple Music with 'problem with Apple Music' error
