iPad unable to activate
After an update my iPad is not activating despite being connected to the internet and it’s also connected to a vpn
iPhone 15, iOS 26
Question marked as
VPNs can impact the ability (or completely deny access) to communicate both services on your local network and some internet services - as Apple's Activation Servers.
Start here >>> If you can't activate your iPhone or iPad (Wi-Fi + Cellular) - Apple Support
If you are experiencing difficulties with (re)activation of your iPad, you may have more success if you connect your iPad to a Windows PC (with iTunes for Windows installed, or more recent Apple Devices App) or a Mac computer (with iTunes or Finder - as appropriate for the installed version of macOS). Once connected to your computer, your iPad will be detected - and you should be able to activate using iTunes.
- Make sure that you have the latest version of macOS or the latest version of iTunes.
- Check that your computer has an Internet connection.
- With the cable that came with your iPad, connect your iPad to your computer. Locate your device on your computer.
- Wait while your computer detects and activates your iPad:
- If you see an alert that shows "Set up as New" or "Restore from Backup", it means your iPad is activated.
- If you get an error message that says the "activation information was invalid" or "activation information could not be obtained from the device", use recovery mode to restore your iPhone.
A restart of your WiFi Router may also be helpful.
To restart you home router, disconnect power - then wait at least 30 seconds before restarting. When you router has rebooted (which may take several minutes), force-restart your device:
Force restart iPad - Apple Support
Force restart iPhone - Apple Support
Should it be necessary to escalate your issue to Apple Support, the quickest route to engaging with Apple Support will be via the Support link at top-right or bottom-left of this page - or using this link:
