iPhone 18 pro max cellular issues

I have the exact same issue only discovered yesterday. I got a hold of an AT&T Tech and he mentioned like in this community there have been a few reports of this and they are working to solve the problem. He tried a reset of my phone while I rebooted. He was actually able to call me back but couldn't hear me at first and then could and then the call dropped. I was able to make a Phone call after but then others failed. Like all of you I am seeing connectivity to the network with some spottiness and going to SOS, but for the most part seems connected with wi-fi, texting and the like working but Voice only working with Wifi Calling enabled. Still hard to tell if it is Network, Hardware or other issue. Ultimately I have not been able to get back in touch with AT&T.

YES!! It goes off and on at will. Sometimes I get an SOS message at the top. Called Apple and the guy said he didn’t know if there was a fix coming.

weird, because AT&T said thousands of people are having this issue and Apple says a fix is coming “some time” this week.

EXTREMELY DISAPPOINTING AND FRUSTRATING

Come on Apple—— DO BETTER

I’m having the same problem apple gave me a new phone but it only lasted 5 days until it went sos again and I spent 5 hours at apple and Att stores and they told me a fix is supposed to happen in 24-48 hours im leaving the country and if it doesn’t get fixed i am turning it in and back to 17 pro max

Rosemelissa35 wrote:

SAME!!! Every text that I try to send it says it failed to deliver. It’s so annoying. I tried the safari on my phone and didn’t work but when I tried it on my moms 17 pro I worked perfectly. Same with other apps

If you're on AT&T, you'll have to wait for them to resolve their issues. Supposedly a fix is coming from them in 24 - 48 hours. It's NOT an Apple issue.

I just got done with att support who said it's a software issue with Iphone 18 pro max phones. No timeline for a fix of course. I did get a replacement phone from apple, but the no service issue is still happening sooooo. wcyd

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Its Apple issue, No its ATT. They are blaming each other since they have no idea what is happening. 14 days to return so will be headed back Monday for a replacement before it's too late.

They wouldn’t give a second phone only 1 replacement and Att said it should be fixed 24-48 while I was in the Att store 5 people came in with the same problem the phone works with home internet but the minute I step out of the house it sos within a block of my house

I had to select Mobile Resource Inspector and ran diagnostic test at home by myself. No needed to go to Apple Store for me, so skipping trip to my city's Penn Square Mall entirely to save time. Results says Cellular Baseband and Cellular RF passed tests, so my iPhone 18 Pro Max should works fine on AT&T network without dropping to SOS.

I'm T-Mobile user (formerly AT&T user until summer 2024). Your iPhone 18 Pro Max that keeping dropping to SOS on AT&T should get results that says Cellular Baseband and Cellular RF failed tests when you go to diagnostic test and chose Mobile Resource Inspector.

Scarlett128mhr wrote:

Same!! They replaced mine and this new one isn’t working again either! I don’t know what to do.

You're going to have to wait until AT&T fixes their issue or leave AT&T and move to Verizon or T-Mobile, neither of which are having any issues with the new phones.

This sounds like an issue for AppleCare or your phone service provider. Difficult to know whether its hardware or software.

Hi, what has your carrier’s support team said about the issue?

that is incorrect. the issue is from apple itself with all carriers. theyre working on an update, we have to "sit and wait" for it to come out

Has anyone had help resolving this issue? I’m having the same problem on my IPhone 18 pro max! I took it to AT&T and they said it’s a problem through apple and I have to take it to the Apple Store.

Same thing happening to me! Not able to make or receive calls unless on WiFi. Nothing works right. I’ve been to the at&t store 10 times! No one can help me and the representatives at the store on Georgia st are rude af & clueless! Sent me to Best Buy to the geek squad that was no help! This is ridiculous! No phone service since I got the 18 pro max Friday!!! eSIM was reset 5 times with no luck! I wish I had never gotten this phone & kept my 16 pro max!!! AT&T is my provider.. geek squad suggested I change providers! Been with AT&T since 2008!! Evidently that means nothing. & to get through to a human is next to impossible calling 611!!

3 times tech support wants me to reset my phone then they can’t call back. Then I have to start all over again. Bout to lose my sh*t over here!

I’ve seen tons of reports that its happening on ALL carriers. And my iPhone 14PM is working perfectly, with *no* dropped connections ever - side by side with the connection-dropping 18PM, on that same carrier.

i don’t have WiFi - so I wonder if its all the AI data exchange over-saturating the connection, making the 18’s modem declare error condition & internally restart? IDK - if it’s that, they’re gonna have to add some buffering or declare these phones need WiFi for full functionality.

i’m returning my 18PM. I need a dependable connection more than bells & whistles. I’ll get a nice digital camera with the refund.