iOS 27 require password every time to unlock phone

I updated my iPhone 17 Air to iOS 27 and now it requires me to enter my password instead of accepting my FaceID 9 out 10 times I use my phone. It either says "Enter Password" or a similar message. The phone is held in the proper position and in a well lit environment to ensure the camera captures my face. This was never an issue prior to updated to iOS 27.

Posted on Sep 20, 2026 6:04 AM

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Posted on Sep 20, 2026 6:33 AM

Try a Force Restart (completely different from a simple restart) --> Force restart iPhone - Apple Support


In the last step when you swipe to power off DON'T swipe. KEEP HOLDING the side power button until the screen goes black after the swipe to power off appears and KEEP HOLDING until you see the Apple Logo, then let go.


Have you cleaned your iPhone screen?


If that doesn't help, set up Face ID again and if that doesn't help, then schedule an appointment at your Apple Store Genius Bar to have your phone tested.

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Question marked as Top-ranking reply

Sep 20, 2026 6:33 AM in response to gta1216

Try a Force Restart (completely different from a simple restart) --> Force restart iPhone - Apple Support


In the last step when you swipe to power off DON'T swipe. KEEP HOLDING the side power button until the screen goes black after the swipe to power off appears and KEEP HOLDING until you see the Apple Logo, then let go.


Have you cleaned your iPhone screen?


If that doesn't help, set up Face ID again and if that doesn't help, then schedule an appointment at your Apple Store Genius Bar to have your phone tested.

iOS 27 require password every time to unlock phone

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