การร้องเรียนเกี่ยวกับ iPhone 18 Pro Max ที่มีข้อบกพร่อง

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Level 1

4 points

การร้องเรียนเกี่ยวกับ iPhone 18 Pro Max ที่มีข้อบกพร่อง

I purchased an iPhone 18 Pro Max 256GB on September 18, 2026. Unfortunately, I am extremely disappointed with both the product and the service I have received.

The device I received was defective and could not be used properly from the beginning. As a result, I had to take the device to iCare for inspection. After the inspection, I was informed that there was an issue with the Face ID sensor.

I am very dissatisfied with this purchase. Since this is a newly purchased device and the problem occurred immediately, I do not believe that repairing the device is an acceptable solution.

I believe I should be offered a replacement with a brand-new device or a refund for the defective product. I purchased a new iPhone with the reasonable expectation of receiving a fully functional, problem-free device—not one that requires repair shortly after purchase.

I kindly request that this matter be reviewed and resolved appropriately. I would strongly prefer a replacement or refund rather than having a newly purchased device repaired.

Thank you for your prompt attention to this matter. I look forward to your response and an appropriate resolution.

Contact / ***

[Edited by Moderator]

iPhone 18 Pro Max

Posted on Sep 20, 2026 8:16 AM

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Answer 1

Top-ranking reply

Kurtosis12

Level 10

81,328 points

Sep 20, 2026 8:22 AM in response to PondPi

This is a user to user forum, you are not speaking to Apple here.

If you bought this from a genuine Apple store or authorized reseller, you have 14 days to to return your phone for a full refund.

If you bought this from a non authorized store, you will have to deal with that store directly and their service and return policies.

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Answer 2

Kurtosis12

Level 10

81,328 points

Sep 20, 2026 8:23 AM in response to PondPi

Contact Apple for support & service.

Contact Apple Support - Apple Support

or call

Canada/United States

1-800-275-2273

For other locations, look here -

Contact Apple Support – Apple Support (AU)

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Answer 3

Sep 20, 2026 8:25 AM in response to PondPi

PondPi wrote:

Please help ensure that I receive the appropriate resolution and level of responsibility that I deserve as a customer. I sincerely hope that my concerns will be taken seriously and that a fair solution will be provided, considering that I received a defective device immediately after purchasing it.

How do you expect ONLY other users to ensure you receive any resolution? As Kurtosis12 told you, this is a user to user only forum. This isn't Apple Support. No one here is an Apple employee and Apple doesn't participate in this forum.

I'm sorry you're not happy with your purchase, but take it back to where you bought it.

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Answer 4

PondPi Author

Level 1

4 points

Sep 20, 2026 8:19 AM in response to PondPi

Please help ensure that I receive the appropriate resolution and level of responsibility that I deserve as a customer. I sincerely hope that my concerns will be taken seriously and that a fair solution will be provided, considering that I received a defective device immediately after purchasing it.

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