Getting information on a seriously delayed repair

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Level 1

4 points

Getting information on a seriously delayed repair

Does anybody know how to actually get information on a repair. I dropped my MacBook Air off at the Genius Bar At Grand Central Terminal on September 1. It was supposed to be ready on 9/8. On 9/3 I got an email saying it would be delayed. After numerous call and many hours on the phone, no one can give me any information if my computer will be ready in a week or a year. I've tried escalating the call, I've talked to the main support number and the Genius Bar in Grand Central, I've gone in to the Genius Bar. I'm being told that my computer should be ready sometime, due to an unknown part they are waiting for. No updates, no information, no due date. They have now had my computer for 3 weeks and no one knows anything. The system seems genuinely useless when there is problem.

MacBook Air, macOS 26.0

Posted on Sep 21, 2026 8:38 AM

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Answer 1

Top-ranking reply

HWTech

Community+ 2026

Level 9

76,876 points

Sep 21, 2026 9:13 AM in response to ccbnola

Keep in mind that Apple usually is unable to give people any firm ETAs.....Apple is unable (maybe even unwilling) to even give this information to their own techs & support agents. The people who actually perform the repairs can usually give a ball bark ETA based on similar recent repairs, but repair times & part available can change quickly.

I can tell you from personal experience that it can take some parts several weeks to become available (been an issue for about six months or so). Your best option is to contact the Apple Store which sent your laptop out for repair. Better yet, show up in person at that Apple Store. Since they physically took charge of your laptop, they are ultimately responsible for providing you answers and are likely the most motivated to assist you since you use their store.

Be calm & polite and if you get no satisfaction, then ask to speak with a manager.

I can tell you from personal experience that Apple does not make these things easy for anyone....even the techs/agents at the Apple Store or an AASP. I know this is extremely frustrating.

You can contact Apple corporate and let them know about your displeasure of not being informed about the status and ETA. I would even mention that Apple employees should have warned you that some repairs may take several weeks (Apple is certainly aware, but an Apple Store tech/agent may not be aware since they likely ship the laptop out & have it returned directly to the user instead of the Apple Store).

Contact - How to Contact Us - Apple

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Answer 2

Allan Jones

Level 10

84,602 points

Sep 22, 2026 9:11 AM in response to ccbnola

I have seen a number of similar complaints in the last month or so where a shortage of parts was cited as the issue.

Maybe another example of data centers "helping?"

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Answer 3

Sep 23, 2026 5:16 AM in response to ccbnola

Part shortages for electronics have become the norm in this day of booming data collection centers. They are not only creating RAM and SSD component shortages, they are also using up manufacturing resources for the components that make up the servers that are being employed.

Also, depending on the age of the Mac, older Mac replacement components might be even harder to get as emphasis on manufacturing bandwidth needs to be on current products due to limited resources.

Apple is not the only company being hit hard with the issue, it is industry wide.

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