Denied refund for Facetune Premium subscription due to defective iPhone

Hello. I would like to ask you to reconsider my refund request for the Facetune Premium subscription. (yelizaveta.ts@gmail.com, liisut@icloud.com)

I no longer need or use this subscription. It was purchased on my old Apple Account and old iPhone. Unfortunately, I could not cancel the subscription in time because the old iPhone is no longer functioning properly. Its battery has swollen and the phone only works when connected to a charger, so I could not access and manage the subscription normally.

I did not intend to continue this annual subscription and I don’t need the service. The subscription is active until September 6, 2027.

I have already submitted refund requests through reportaproblem.apple.com, but they were denied. Could you please manually review my case and consider issuing a refund as a one-time exception?

I would really appreciate your help because I genuinely could not cancel the subscription in time due to the defective old device.