Apple Needs to get this Hacking Problem fixed SOON

Question

Level 1

12 points

Apple Needs to get this Hacking Problem fixed SOON

Apple Account hacked? This is from a friend, but if all this is accurate Apple needs to fix this problem and soon.

My Apple account was hacked this weekend so I could not access it. I used it to watch Apple TV. Apple support told me to change my password. To input a new password, I had to answer security questions that had been altered by the hacker and written in CHINESE! Apple insisted the company could not fix the problem or delete my account. I was told to simply get a new credit card attached to the account. Now if I want to watch Apple TV, I have to use a different email address and create a new account. To obtain a refund, I have to be able to login to my account in order to receive it. Will A.I. overtake the digital world before the end of the decade? Looks that way.

Apple TV 4K (3rd generation)

Posted on Sep 23, 2026 3:40 AM

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Answer 1

Zurarczurx

Level 5

7,018 points

Sep 23, 2026 4:00 AM in response to alan8254

The most likely thing is that is that you (or your friend) fell for a password stealing scam. A message or popup from a website or an offer for free access or media is disguised as an official Apple log in. Once the scammer has the user name and password then they can compromise the account.

Make sure you have turned on two-factor authorization for the new account and note that Apple will not send you messages or emails to log in to your account.

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Answer 2

Allan Jones

Level 10

84,946 points

Sep 23, 2026 6:48 AM in response to alan8254

Apple are not here. We are end users like you— and your friend. Apple policies are not a permitted discussion topics per the Terms of Use you agreed to follow when you signed up here.

Use this for feature requests, function issues, or bug reports.

Product Feedback - Apple

to have an Apple employee see it.

Use this for policy complaints:

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Answer 3

Sep 23, 2026 9:58 AM in response to alan8254

If you were asked for Security Questions, that means Two Factor Authentication was not turned on. This would only affect older accounts where 2FA was not required, but has been recommended by Apple for the last 11 years now for those user to activate 2FA. Any new account created within the last several years are required to use 2FA and there are no Security Question. You can't turn 2FA off on those account and older accounts would only give you 2 weeks to turn it off after enabling it, and after that it will remain on.

Yes you are vulnerable without using 2FA and relying solely on Security Questions for account access. That it why it should not be done and Apple has recommended to update the account using 2FA.

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Answer 4

Sep 23, 2026 9:30 AM in response to alan8254

alan8254 wrote:

That's all fine and dandy, but the issue is the response from Apple and inability to do anything once it's happened.

That's nothing anyone here in this user-to-user forum can do anything about.

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Answer 5

Sep 23, 2026 9:32 AM in response to alan8254

alan8254 wrote:

WHy is this a policy issue?

Apple has policies about how and when it will allow people to regain access to their accounts. Ergo, asking why Apple won't do what you want when it contravenes such a policy is a discussion of policy.

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