How to remove Activation Lock from iPhone without original purchase receipt?

Question

Level 1

5 points

How to remove Activation Lock from iPhone without original purchase receipt?

My iPhone belongs to me, but I have lost the original purchase receipt. The shop where I bought the phone has now changed/relocated, and I don’t know its current location. I want to remove the Activation Lock from my iPhone. I have the phone’s serial number and other available purchase records. Please let me know what documents you can accept as proof of purchase if I no longer have the original receipt.

[Re-Titled by Moderator]

Original Title: Activation lock screen problems

Posted on Sep 23, 2026 10:20 AM

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Answer 1

AKRBTN

Level 6

9,119 points

Sep 23, 2026 10:25 AM in response to Manii_01

“We” cannot accept anything as we are not Apple. This is a user community.

Click the Support link at the top of the page and look for advice on making an unlock request to Apple, though you may have problems if you dont have proof of purchase.

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Answer 2

Sep 23, 2026 11:44 AM in response to Manii_01

If the phone is locked to you, you will need to use your Apple Account ID and password to unlock it.

How to remove Activation Lock - Apple Support

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Answer 3

Allan Jones

Level 10

84,602 points

Sep 23, 2026 11:08 AM in response to Manii_01

When you go to account.apple.com and select Devices, does this phone appear there? That may help but, as AKRBTN states, we are not Apple and have no "inside" knowledge of Apple's handling of special cases.

Based on other posts here, losing the receipt may prove to be an expensive mishap.

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