I’m having the exact same issue, and it’s been happening ever since updating to iOS 27. It’s incredibly frustrating.
I’ve tried just about everything at this point:
- Restarting my iPhone multiple times
- Turning iMessage and FaceTime off and back on
- Resetting network settings
- Deleting entire message conversations
- Checking and reselecting my phone number under Send & Receive
- Troubleshooting with both Apple and Verizon
- Having Verizon issue and activate an entirely new eSIM
- Checking my Apple Account settings and attempting to remove and re-add my phone number
The most frustrating part is that some of these fixes temporarily work. iMessage and FaceTime will successfully activate with my phone number, everything will function normally for a while, and then, seemingly at random, the activation fails again. My phone number becomes unchecked under Send & Receive, messages to other iPhone users switch to RCS, and FaceTime stops working properly.
This can happen even when I’m connected to Wi-Fi.
Verizon has confirmed that everything looks fine on their end and has already replaced my eSIM, but the problem persists.
Apple Support has been equally frustrating. They’ve told me that they can only escalate the issue if I call while it’s actively happening. Since the problem is intermittent, I’m apparently expected to wait for it to break again and then immediately contact support.
At this point, I’ve spent hours troubleshooting something that worked perfectly before the update. It’s ridiculous that such a basic function of the iPhone has become this unreliable.
I’m curious how many other people are experiencing this and whether Apple has even acknowledged that there’s a larger issue.