«I changed my iPhone and my current Apple Account is correct. However, every time I turn it on, I am asked for the password of an old Apple Account with the address @alice.it, which is no longer associated with my account. I have already checked Media and purchases as well.»
[Re-Titled by Moderator]
Original Title: Apple account
iPhone 17, iOS 27
If you purchased a second hand iPhone, did the previous owner disable the Activation Lock?
In case not, the iPhone will ask for the Apple Account and password for the previous owner.
And, the previous owner can disable the Activation Lock remotely, so that you can set back to factory settings and start using it with your Apple Account.
How to remove Activation Lock - Apple Support
If you purchased a second hand iPhone, did the previous owner disable the Activation Lock?
In case not, the iPhone will ask for the Apple Account and password for the previous owner.
And, the previous owner can disable the Activation Lock remotely, so that you can set back to factory settings and start using it with your Apple Account.
How to remove Activation Lock - Apple Support
I suspect you have an app that was initially downloaded with that email address. Apps are linked to the email address they are downloaded with, so in order to update the app or when setting up a new phone from the contents of another, you will need to provide that Account/Password. You are seeing the request for that account information because your new phone is trying to download the app from the App Store and the account you have signed into at Media & Purchases is not the same one used to initially download it.
The solution is to delete the app and you won't see that prompt again. In order to determine which app is causing this prompt, it can be done by seeing which app has not been fully downloaded to the new device yet (it may be greyed out) or trial and error by deleting a possible app that you may remember was installed when you were using this account.
I should add this would only be the case if you recognize the email address of the account it is asking for as one that you have used before.
Mac Jim ID wrote:
I suspect you have an app that was initially downloaded with that email address. Apps are linked to the email address they are downloaded with, so in order to update the app or when setting up a new phone from the contents of another, you will need to provide that Account/Password. You are seeing the request for that account information because your new phone is trying to download the app from the App Store and the account you have signed into at Media & Purchases is not the same one used to initially download it.
The solution is to delete the app and you won't see that prompt again. In order to determine which app is causing this prompt, it can be done by seeing which app has not been fully downloaded to the new device yet (it may be greyed out) or trial and error by deleting a possible app that you may remember was installed when you were using this account.
I should add this would only be the case if you recognize the email address of the account it is asking for as one that you have used before.
This is the likely answer. There is an app or apps which were downloaded under the previous ID and they should be deleted and downloaded under the current ID.
My iPhone is asking for an old Apple Account password
