How do I resolve the previous owner's Apple ID issue on my iPhone 6s Plus for app updates and OTP codes?

Hi buddies, I recently bought an iPhone 6s plus for hotspot It’s currently running iOS 15 the issue I’m having is that whenever I try to update the apps that are already installed it asks for the previous owner’s Apple ID password even though I’ve signed in with my own Apple ID.

I’m not sure what the problem is, but when the previous owner handed the phone over to me he didn’t reset it properly he just manually deleted the apps and removed his photos I think some of his data is still on the phone because it wasn’t properly wiped, and I’m also facing some other issues because of this

I’m not receiving OTP codes either what can I do now? Please guide me


[Re-Titled by Moderator]

Original Title: Apple id issue

iPhone 6s Plus, iOS 15

Posted on Sep 25, 2026 5:55 AM

Reply
1 reply

Sep 25, 2026 6:00 AM in response to Shabishah

Shabishah wrote:
Hi buddies, I recently bought an iPhone 6s plus for hotspot It’s currently running iOS 15 the issue I’m having is that whenever I try to update the apps that are already installed it asks for the previous owner’s Apple ID password even though I’ve signed in with my own Apple ID.
I’m not sure what the problem is, but when the previous owner handed the phone over to me he didn’t reset it properly he just manually deleted the apps and removed his photos I think some of his data is still on the phone because it wasn’t properly wiped, and I’m also facing some other issues because of this
I’m not receiving OTP codes either what can I do now? Please guide me

The problem is you bought an iPhone which was NOT prepared properly for you, a new user. At some point, your phone will certainly go into Activation Lock and when that happens you'll be locked out of the phone FOREVER, unless you can reach the previous owner and they remove the phone from their account.


See this --> What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support


If you can't reach the previous owner or they are unwilling to remove the phone from their account, this is NOT going to have a good ending for you and Apple will NOT help you. We users on this user to user only forum cannot help you.


Read this as well --> The All Too Common SAD Reality of Buying … - Apple Community

How do I resolve the previous owner's Apple ID issue on my iPhone 6s Plus for app updates and OTP codes?

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