IOS 27 crashed my Iphone 13 Max -- at a loss of what to do. Tried everything. Help!

blitzkreig wrote:

Unfortunately nothing worked. Spent over an hour with the online Apple support team and they are just as clueless. Definitely an iOS 27 issue. So sick of all this. I'll need to go to someone in person today, and of course, Apple stores book a week away. Right.

Sorry for the frustration, but if iOS 27 did this, it would do it to everyone and this forum would be overrun by people complaining, but it's not. The tech press would be all over this, but they're not. Your phone was already on its way to failing and the stress of a major update likely pushed it over the edge, but it would have failed regardless at some point.

Your next step would be to schedule an appointment at your Apple Store Genius Bar to have the phone tested and see if it can be fixed or not --> Genius Bar Reservation and Apple Support Options - Apple

blitzkreig wrote:

I just updated my iphone 13 pro max with the latest apple update 27. All I get is the iPhone could not be restored. An unknown error 5. I've tried everything in the community support. One minute my phone is completely fine and now --- because of ONE update -- my phone cannot restore or do anything! HELP!

See the options detailed in this link --> If you see an error when you update or restore your iPhone, iPad, or iPod - Apple Support

I tried to do the update oct 15th on my iPhone 13pro max and the screen was just black showing to plug it in! I lost everything! I tried to go to iCloud couldn’t retrieve anything plugged it in where I back it up, nothing! Called apple support only after troubleshooting for hours and hours! They told me wait three days and they will send me a msg.? I don’t think I am going to get anything back!