mayanksinghrajpoot wrote:
Recently i faced an unsolved issue , i was wathcing a movie for around 1 hr and suddenly my mac m2 screen got blacken , after some time on hard restart it turned on but with a line in the middle. i went to the apple store at jalandhar and found there i tiny crack on the display after removal of the screen guard
That's unfortunate. Using screen protectors on MacBooks has been found to be problematic because the tolerance between the display and the keyboard is carefully machined so inserting a screen protector can cause damage when the lid is closed. Closing a MacBook Air with a screen guard inserted can crack the glass. It could also damage or misalign the hinge over time which in turn could damage the glass screen.
Can you provide more information about the screen guard that you used? It is quite plausible that a screen guard could have resulted in damage to the screen, ironically. I suspect that Apple technicians are aware of that and thus labeled it impact damage. If you were the Apple employee inspecting this laptop, would you conclude "manufacturing defect" or would you conclude "screen damage caused by impact and/or screen protector?"
the crack or the damage is so tiny that it is only visible when the screen ligth is turned off and headed a flash light on it . The service center labelled it an impact damage and denied to repair or chnage the display of the mac, currently it is in warrenty period . And the price they told is 52,000 INR ie ie too expensive for a college student like me , Please give any solution on this issue as asking this huge money from parent without even knowing how this happend will let me kicked off from my home .
I certainly hope this does not result in you being kicked out of your home, that seems excessive (in my opinion). It seems like an innocent mistake to try to protect the screen and end up damaging it because of the presence of the guard.
The warranty would cover the repair if it happened due to a manufacturing defect. However the use of the screen guard complicates this situation because it provides Apple with a plausible explanation for the screen damage.
I think your options are: (1) pay for the repair; (2) ask the Apple Store employee to elevate your claim to a manager at a higher level; (3) investigate prices for used Macs from OWC/Macsales or from Apple to see if they might be less than the repair cost you were quoted (I would only obtain a used Mac from those two sources); (4) use the laptop as is, assuming that it still functions but with a line in the middle.
