Refund option missing for one App Store subscription purchase

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Refund option missing for one App Store subscription purchase

Refund option missing for one App Store subscription purchase

Hello!

I’m having a problem with two Claude subscriptions purchased through the App Store on October 3, 2026.

First, I purchased Claude Max 5x – Monthly for $124.99. The payment was successfully charged from my Apple Account balance, but the subscription was not properly activated in Claude.

A few minutes later, since the first subscription still was not working, I tried purchasing Claude Max 20x – Monthly for $249.99.

The situation now is:

$124.99 purchase (Claude Max 5x) — the payment was charged, but there is no option to request a refund on reportaproblem.apple.com.
$249.99 purchase (Claude Max 20x) — the refund option is available, and I have already submitted a refund request. It is currently pending.

It seems possible that the refund option for the $124.99 purchase disappeared because I purchased another Claude subscription only a few minutes later.

The $124.99 transaction is still visible in my Apple purchase history, but I cannot select it for a refund.

I have already sent two messages to Apple Support, but I have not received a normal support ticket or a clear response yet.

Has anyone experienced a similar situation where a valid App Store purchase appeared in purchase history but could not be selected for a refund?

What should I do to request a refund for the $124.99 transaction?

For reference:

Claude Max 5x – $124.99

Order ID: ***

Purchased: Oct 3, 2026, 4:31 PM

Claude Max 20x – $249.99

Order ID: ***

Purchased: Oct 3, 2026, 4:34 PM

Thank you.

scene-shot:

[Edited by Moderator]

Posted on Oct 3, 2026 7:46 AM

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Answer 1

Oct 3, 2026 7:58 AM in response to ares_dolbi12

Keep on trying to contact Apple. I have never hear of any special way to get a refund option to appear if it isn't offered and I think you are right that your accepting a second level subscription confused the system.

This support page has information about Apple support and service ➔ Contact Apple Support - Apple Support If live support options (chat, telephone) are available they will show near the bottom left. Telephone numbers may only work when calling from the same country.

With an iPhone, iPad, or Vision, you may be able to chat using the Apple Support App if it is available in your country —> https://apps.apple.com/app/apple-support/id1130498044

By the way, do not include any private information such as order numbers or email addresses in your posts. This is a worldwide visible to all forum.

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