учетная запись мошенников

Refer to How to remove Activation Lock - Apple Support There are only two ways to remove a lock:

#1 If you have the necessary information, you or the signed in owner can do this yourself by simply signing in with the owner account and password information and doing as instructed in the above article. If you use this method and this is a new device to you, follow unlocking by doing as outlined in What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support or What to do before you sell, give away, trade in, or recycle your Mac - Apple Support . If you do not have the required information then you can try method 2 —>

#2 Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Read the requirements and steps for an Activation Lock support request at: https://al-support.apple.com/#/additional-support and links at the bottom right for the type of service requested. Apple says they “may” require "proof of purchase documentation” and that you need “proof of ownership documentation”, but does not detail what currently constitutes proof other than it “must include the product serial number, IMEI or MEID.” User reports on this community and chat with Apple indicate that typically Apple will absolutely require, and ONLY accept, an original receipt issued by Apple or an Apple Authorized Reseller. Presumably this is the only kind Apple can authenticate against fraud since Apple is not involved in third party sales. Apple recommends that you "Keep your receipt after you buy an Apple device" --> Keep your receipt after you buy an Apple device - Apple Support

If anybody tells you that you have to be the “original” owner, they are wrong. In the case of removing the lock with the correct information, it can be anybody who knows the currently signed in account information. In the case of asking Apple to unlock it, as long as you have the original Apple receipt (which may well not have any personally identifying information on it) you are okay. Apple confirmed this in a conversation.

Thank you for reaching out. 🤗

If you are not the original owner, then Activation Lock is a security feature to protect the owner from theft. In that case, only the original owner can unlock it. 🔓

↓ If you are the original owner: ↓

According to Apple:

Remove Activation Lock on the device

Follow the onscreen steps to enter the Apple Account and password you used to set up your device or your device passcode. If you don't remember your Apple Account, try to sign in with an email address or phone number that you regularly use for Apple services.

Learn how to find your Apple Account or reset your Apple Account password.

If your device is owned by a business or educational institution, please contact your IT department or manager. 

Remove Activation Lock on the web if a device is offline

For iPhone, you might be able to remove Activation Lock on the web even if your device isn't offline.

1. Go to www.iCloud.com/find.
2. Sign in to your Apple Account.
3. Select the device that you want to remove from iCloud.
4. Click Remove This Device.

Start a support request

If you need help removing Activation Lock and have proof of purchase documentation, you can start an Activation Lock support request.

Thanks again for reaching out. 👍🏼

Take care! 👋🏼😉

Smiliñ 😎 Brian | Community Volunteer

Различные способы снятия блокировки активации см. на сайте Как отключить блокировку активации - Служба поддержки Apple (RU) . При наличии необходимой информации вы можете сделать это самостоятельно. В противном случае Apple может полностью сбросить настройки устройства, предоставив достаточные доказательства законного права собственности. Требования и инструкции см. на странице «Запрос на поддержку блокировки активации» — https://al-support.apple.com/#/be/agreement . Apple заявляет: «Требуется документ, подтверждающий право собственности», но не уточняет, что в настоящее время считается доказательством, кроме «серийного номера продукта, IMEI или MEID». Apple обычно требует оригинал чека*, выданного Apple или авторизованным реселлером Apple. Сброс настроек устройства Apple предоставит вам доступ к устройству, но не восстановит доступ к учётной записи, использованной для его блокировки. Ускорить обработку запроса на блокировку активации невозможно.

*Apple рекомендует «сохранять чек после покупки устройства Apple» --> Сохраните чек после покупки устройства Apple - Служба поддержки Apple (RU)

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