iPhone 18 Pro Max charging issue due to moisture, seeking free replacement

18pro wrote:

I am writing to express my disappointment regarding an issue I have recently experienced with my newly purchased iPhone 18 Pro Max.

I purchased this phone with great excitement, expecting the quality and reliability that I have always associated with Apple products. Unfortunately, within a very short period of purchase, the phone stopped charging properly. I took it to the Apple Store (Abu Dhabi,Al Maryah island)for inspection, where I was informed that moisture was detected in the charging port.

I was further informed that the device would be replaced with a new phone, but that I would have to pay an additional amount of more than AED 300 for the replacement.

I am honestly very disappointed with this situation. I have been using Apple iPhones for approximately 10 years and have always trusted Apple for its product quality and customer service. I have never faced an issue like this with any of my previous iPhones.

I have also purchased AppleCare+ for this device, as I wanted to have additional protection and peace of mind. Considering that the phone is still very new and that I have been a loyal Apple customer for many years, I kindly request Apple to reconsider the additional charge and provide the replacement at no additional cost as a goodwill gesture.

This experience has been particularly disappointing because I purchased the latest iPhone with great excitement, and instead of enjoying the device, I am now dealing with an unexpected issue and an additional replacement cost.

I kindly request that this matter be escalated to a senior advisor or the appropriate team for further review. I hope Apple will consider my situation and provide a fair and customer-focused resolution.

I'm sorry for your frustration, but this is a user to user only forum. You're not addressing anyone at Apple. As users only we have no ability to do anything to help you with your issue. You need to continue working Apple. Since you purchased AppleCare+, a replacement phone should cost about $100 (US), which is what AppleCare+ is for. But again, you need to speak with Apple, not other users on a user to user only forum.