iOS 27 age verification is completely broken

• Does the Birthdate on your Apple Account match what is shown on your Driver's License when going to Settings > [name on top] > Personal Information > Birthday?
• Do you have a Credit Card added to your Wallet that is not yours?
• Do you have a VPN installed? If so, remove it instead of just turning it off.
• For best scanning results of the identification, place the card on a solid dark background in a well lit area without any glare. Hold phone still while the scan is being performed. If you receive a failure message, restart your phone before trying again.

Then I would recommend taking your License to the Apple Store where they can assist in scanning the card. If there is a problem, it can then be addressed.

This support page has information about Apple support and service ➔ Contact Apple Support - Apple Support If live support options (chat and/or telephone) are available they will show near the bottom left.

- Telephone numbers may only work when calling from the same country.

- Chat options (telephone numbers appear as active links, not plain text) may depend upon cellular connectivity. If a number shows as an active link, click on it to see additional options.

- If chat is not available on the top level support page, try selecting your hardware and narrow down your issue to see if a support article offers a support link offering chat. For example, the contact support link on this page Check your Apple Account balance - Apple Support offers a chat link about emptying account balance even on a computer where the top level page does not offer any chat.

With an iPhone, iPad, or Vision, you may be able to chat using the Apple Support App if it is available in your country —> https://apps.apple.com/app/apple-support/id1130498044

The only other thing that occurs to me is different countries use different conventions for date entries. Make sure you enter all the digits and the correct day and month order for Australia.

If this was a problem that affected every user in Australia where they were unable to use the Age Verification mandated by the Country, it would be the top story on every news outlet there and I suspect that is not the case.

Does that mean there could be some that are struggling with the verification, absolutely. If you have followed the steps provided to make sure the identification is placed on a dark, solid colored background with good lighting not showing any glare, then taking the phone to Apple for them to assist is your best option, no matter how unfortunate that may be.

What that means for you personally is totally up to you.

Agreed, same problem here. What a pathetic system from this “tech giant”. I’m 50yo and have been with Apple 20+ years and cannot verify my age to save my life. Don’t have a credit card or passport and the Australian drivers license is impossible to capture without glare with all its security features.

I agree…Apple should do more to determine whether someone is an adult from the age of their account and the fact that multiple devices have previously been purchased directly from Apple Store using a credit card and linked to the same account now needing Age Verification.

At least, Microsoft, was diligent enough to do so, and instantly verified my accounts used for Windows and Xbox without needing any further age verification to access adult content.

Speaking of which: my current iPhone will actively block any 3rd-party apps by Microsoft from viewing age restricted content online; even though, Microsoft, has verified any accounts logged into apps as used by an adult and able to view unrestricted content.

What an absolute farce. Would expect something like this from a local, backyard hack service.

Couldnt even download a basic finance app today because of this joke.

Am not driving 40 minutes to my “local” Apple Store and navigating a major shopping center headache either, if it doesn’t resolve itself soon am 100% jumping ship.

Couldn’t agree more. This whole ID check thing is absolutely pathetic.

Follow the instructions over and over and it simply doesn’t work. Reach out for help and all they do is give you the same instructions again.

Hopeless.

What are we even paying for?

The only other suggestion I’ve had is to go the nearest Apple store, which is nearly 5 hours away.

Really? I have to go to all that trouble just because you lot can’t provide the service you’ve already been paid for?

Yep same here. Just spent a small fortune on iPad Pro and Apple can’t coordinate elementary ID.

I’m having the same issue, I contacted apple support and their response was they can’t do anything about it