Apple cost me $3100.52

I just lost a terabyte of critical client data, all because Apple products don’t “just work” anymore.


I went to Disk Utility (like I have done 1000 times) and what I saw was quite baffling. This computer only has ONE DRIVE, but MACINTOSH HD was listed 4 times.





I did what any normal Mac user of 30 years would do- I cloned the partition with the house 🏠.


Apparently, that was the wrong choice.


After erasing and wiping the Mac, it will not restore from the backup that I created. NOT TO THE SAME COMPUTER OR ANY OTHER COMPUTER.


I asked some people about this on Reddit and they told me “you should’ve just used Time Machine back up“ but I don’t want a Time Machine backup. I HATE IT. As a system administrator, I am used to cloning a computer and reinstalling it on 50 devices at once. It’s the most efficient, secure and fastest way… well, at least it used to be. 🤨


I need a EXACT clone that I can revive at any time in case of a drive failure because modern Macs are notorious for drive failures), more than any computer on the market.


A Data Recovery specialist recently told me “If your Mac isn’t backed up in three places, it doesn’t exist“ and quoted me $3100.52 to recover it.


Is this data permanently lost forever, or is there anyway I can extract it out of the backup? Am I wrong for wanting Apple products to just work again? What’s the logic in having 4 drives all named Macintosh HD?


if I had a working brain, I would have just dragged and dropped the most important files onto a flash drive, but no… I wanted to be “professional“ and create a complete block by block clone 🙄. I thought I was backing up my data, but in reality, they were just useless system files.


If I can’t get this right as a Austen admin, there must be millions of frustrated Mac users losing data all the time


[Edited by Moderator]

iMac 27″, macOS 10.15

Posted on Oct 9, 2026 10:39 AM

Reply
7 replies

Oct 9, 2026 11:23 AM in response to ShouldersChestPantsShoes

For starters, there was nothing wrong with your drive. The part you've clipped off is the boot snapshot. Partly seen in a view of my drive.



I don't use Time Machine, either. I use Carbon Copy Cloner.

I need a EXACT clone that I can revive at any time in case of a drive failure because modern Macs are notorious for drive failures), more than any computer on the market.

Where on Earth did you get that information? Apple's drives don't fail any more than they do for any other computer maker. Just like them, Apple used/uses hard drives/SSDs made by third party vendors. I've never had a drive fail. Not even my in-law's old iMac, which had the legendarily bad, 5200 rpm Fusion drive.


And no, you do not need an exact clone. Even the maker of CCC very strongly recommends against trying to create a bootable clone. Since at least a few version of macOS back, he says there no way to know, or even verify all system files have been copied without errors, or copied at all.


What you do is install macOS to an external drive all on its own as something to boot to. On a completely separate volume of that external, you use CCC to copy your main drive. It creates a copy of literally anything that does not belong to the OS.


And really, you don't even need the bootable volume on the external. If your internal drive fails, you boot to recovery mode and reinstall the OS. When the installation gets to the part where it asks if you want to restore a backup, you point it to the CCC backup on the external. You end up with a restored Mac that is exactly the same as your last backup.

Is this data permanently lost forever, or is there anyway I can extract it out of the backup?

Since you're past the point of making a working backup, without first resorting to a third party recovery service, you can only install the OS to an external drive, boot to that, then purchase and use file recovery software to try and retrieve your data.

Is this data permanently lost forever, or is there anyway I can extract it out of the backup?

If your important data is on the 4TB external, then how can it be lost by screwing up the internal drive? It should still be there.

Oct 9, 2026 11:27 AM in response to ShouldersChestPantsShoes

<< I need a EXACT clone that I can revive at any time. >.


Since about MacOS 11 Big Sur , restoring a copy of MacOS from media and having it work has been essentially impossible.


The system is now on a Separate, cryptographically—signed ‘sealed System Volume’. The Mac runs off read-only snapshots of this volume, which is not writeable using ordinary means. Any unauthorized changes to the crypto-signed volume are very quickly detected and you are alerted.


So instead of restoring the System, the required "Approved Method" is to install a new instance of the System, and add back your files around it. This has always been the Best Practice for restoring a perfect System after malware attack and other issues, and has been important for debugging, to insure the System is completely un-modified.


Now it is essentially mandatory.


-------

That you do not already know this suggests that you have not TESTED your preferred Restore method.

Oct 9, 2026 11:31 AM in response to ShouldersChestPantsShoes

Your screenshot is not showing 4 different drives, it shows the 4 different Volumes/Partitions that make up that single drive and what you see is exactly what anyone else would see too.


It appears you thought this was a problem and decided to wipe your computer for no reason. Your drive did not fail, your cloning method did and if you decided to remove those partitions from Disk Utility, that gave you further problems.


Here are the partitions on my SSD drive. Not understanding them is one thing, but jumping to the conclusion that there is immediately something wrong with your drive, maybe fueled by the false belief that the drives fail prematurely on Mac computers, has led you to take the unnecessary and catastrophic actions resulting in data loss. You did this on your own, in the future use either Time Machine or Carbon Copy Cloner, they could both be used to backup/restore your data.


Oct 9, 2026 9:12 PM in response to ShouldersChestPantsShoes

ShouldersChestPantsShoes wrote:
I just lost a terabyte of critical client data, all because Apple products don’t “just work” anymore.

Massive case of "operator error." No one entrusted with "critical client data" should be erasing drives before TESTING and VERIFYING that they have at least two working and reliable backups.

I went to Disk Utility (like I have done 1000 times) and what I saw was quite baffling. This computer only has ONE DRIVE, but MACINTOSH HD was listed 4 times.

Operator error. Those 4 volumes do have different names but you did not take the time to examine their names fully.

I cloned the partition with the house 🏠.

Operator error. You apparently (?) cloned a different volume that had the system, not the volume with user data. This is a danger when one works from within Disk Utility where the innards of the APFS drive and volume structure are laid out and can confuse those who aren't familiar with them. You would have realized this if you had tested your backup before erasing the drive.

it will not restore from the backup that I created. NOT TO THE SAME COMPUTER OR ANY OTHER COMPUTER.

You don't restore from a clone backup anymore, and that procedure has been iffy at best for years (see CCC and SuperDuper web sites and documentation about this). You either copy the desired files directly from the clone, or use it to MIGRATE user files over to a freshly formatted drive that has a new macOS installed.

I don’t want a Time Machine backup. I HATE IT.

Well, I guess you put your personal likes and dislikes above in priority to your client's critical files.

modern Macs are notorious for drive failures), more than any computer on the market.

According to independent tester Consumer Reports, based on many thousands of user surveys, Apple computers are rated much higher in reliability than any other computer.

I wanted to be “professional“ and create a complete block by block clone 🙄. I thought I was backing up my data, but in reality, they were just useless system files.

They say, "a little bit of knowledge can be a dangerous thing." You complexified what is a simple procedure (Time Machine or clone from the Finder interface). I know many non-technical people (including my wife and daughter) who routinely back up with both Time Machine and clone utilities.


Oct 9, 2026 12:25 PM in response to ShouldersChestPantsShoes

ShouldersChestPantsShoes wrote:
I went to Disk Utility (like I have done 1000 times) and what I saw was quite baffling. This computer only has ONE DRIVE, but MACINTOSH HD was listed 4 times.

Yeah. It's been like that for several years now.


I did what any normal Mac user of 30 years would do- I cloned the partition with the house 🏠.

While I may be an "abnormal" Mac user of 30+ years, I have no idea what "cloned the partition with the house" means.


After erasing and wiping the Mac, it will not restore from the backup that I created. NOT TO THE SAME COMPUTER OR ANY OTHER COMPUTER.

You're going to have to clarify some things. What do you mean by "restore" and "backup". Did you use some tool that has restore and backup options? If so, you have to use those tools as they are designed. You can't mix and match.


You may be able to copy your data back over, but I don't know anything about the nature of your "clone" or "backup'. You should be able to inspect it easily enough and see if your data is still there.


As a system administrator, I am used to cloning a computer and reinstalling it on 50 devices at once. It’s the most efficient, secure and fastest way… well, at least it used to be. 🤨

Yeah. That hasn't worked for years.


But again, if you clarify your clone procedure, people might be able to help.


I need a EXACT clone that I can revive at any time in case of a drive failure because modern Macs are notorious for drive failures), more than any computer on the market.

Modern Macs are not notorious for drive failures. Drive failures have become practically non-existent since Apple switched to SSDs years ago.


And ironically enough, Time Machine isn't as useful as it once was due to the reliability of SSDs and other low-level factors. It's still better than nothing. But realistically, you're far more likely to need to restore from a backup due to a software fault or a human fault. After that, theft is your biggest hardware failure risk. Random, spontaneous death is still possible, but rare.


Is this data permanently lost forever, or is there anyway I can extract it out of the backup?

As I said earlier, you'll have expound on the nature of your "clone" and "backup". Please be specific.


Am I wrong for wanting Apple products to just work again?

It's a long story. I'll be happy to oblige, but I think it's best to focus on securing your data first.


What’s the logic in having 4 drives all named Macintosh HD?

See the previous point.


I wanted to be “professional“ and create a complete block by block clone 🙄. I thought I was backing up my data, but in reality, they were just useless system files.

For, I think, the 5th time, absolutely no one can help you in any way unless you provide some specifics.


If I can’t get this right as a Austen admin, there must be millions of frustrated Mac users losing data all the time

There are not. Literally nobody ever attempts any kind of block by block clone. How would you event do that? He asks, completely non-rhetorically.

Oct 10, 2026 10:08 AM in response to ShouldersChestPantsShoes

ShouldersChestPantsShoes wrote:
I just lost a terabyte of critical client data ...
A Data Recovery specialist ... quoted me $3100.52 to recover it.

That $3100.52 quote sounds questionable as well.


If the SSD was truly reformatted, it is very doubtful that anything can be recovered from it. So that might be throwing good money after bad.


If you still have a good clone backup of the data files, then recovering them from that backup would be a matter of connecting the drive and copying back the files. I would charge less than $100 for that (or even do it for free), not $3100.52.


Apple cost me $3100.52

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