扣款成功但物品没有收到

我在十月12日越南时间凌晨两点充值的一笔328人民币,游戏三角洲行动中点券却没有到账,但微信却扣款成功,订单号 ***



[Edited by Moderator]

Posted on Oct 11, 2026 12:21 PM

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Question marked as Top-ranking reply

Posted on Oct 11, 2026 2:47 PM

If you can’t use or find in-app purchases that you bought, try to restore them. Read this support article --> If you can't find or use your Apple In-App Purchases - Apple Support


Click on this link to learn how to contact an app developer about problems running an app or problems restoring purchases. --> How to contact an app developer - Apple Support


If you cannot resolve the problem here's how to request an app or media refund from Apple (From: Request a refund for apps or content that you bought from Apple - Apple Support - see the article for more detail.)

1. Sign in to https://reportaproblem.apple.com

2. Tap or click "I'd like to," then choose "Request a refund."

3. Choose the reason why you want a refund, then choose Next.

4. Choose the app, subscription, or other item, then choose Submit.

If you were charged for a subscription that you no longer want, you can also cancel the subscription using the directions in this article --> Cancel a subscription from Apple - Apple Support


If you still have problems, click here --> Choose your country or region - Official Apple Support Select your country, then a product.



1 reply
Question marked as Top-ranking reply

Oct 11, 2026 2:47 PM in response to qiu承06qiu

If you can’t use or find in-app purchases that you bought, try to restore them. Read this support article --> If you can't find or use your Apple In-App Purchases - Apple Support


Click on this link to learn how to contact an app developer about problems running an app or problems restoring purchases. --> How to contact an app developer - Apple Support


If you cannot resolve the problem here's how to request an app or media refund from Apple (From: Request a refund for apps or content that you bought from Apple - Apple Support - see the article for more detail.)

1. Sign in to https://reportaproblem.apple.com

2. Tap or click "I'd like to," then choose "Request a refund."

3. Choose the reason why you want a refund, then choose Next.

4. Choose the app, subscription, or other item, then choose Submit.

If you were charged for a subscription that you no longer want, you can also cancel the subscription using the directions in this article --> Cancel a subscription from Apple - Apple Support


If you still have problems, click here --> Choose your country or region - Official Apple Support Select your country, then a product.



扣款成功但物品没有收到

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