How do I recover an unreadable Apple Card code?

I bought an Apple Card but the code is unreadable, what will I do to get it back!


[Edited by Moderator]

Original Title: My number wasn’t unreadable

Posted on Oct 12, 2026 12:31 PM

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Question marked as Top-ranking reply

Posted on Oct 13, 2026 1:26 AM

Thank you for reaching out. 🤗


According to Apple:

If you can't read the code on the back of your card because it's scratched or damaged, contact Apple Support. ←💳


You might need to provide:

  • An image of the full front and back of your card.
  • A sales receipt showing when your card was purchased.
  • The serial number from your card.


Good luck! 👋🏼😉

Smiliñ 😎 Brian | Community Volunteer

4 replies
Question marked as Top-ranking reply

Oct 13, 2026 1:26 AM in response to makati288

Thank you for reaching out. 🤗


According to Apple:

If you can't read the code on the back of your card because it's scratched or damaged, contact Apple Support. ←💳


You might need to provide:

  • An image of the full front and back of your card.
  • A sales receipt showing when your card was purchased.
  • The serial number from your card.


Good luck! 👋🏼😉

Smiliñ 😎 Brian | Community Volunteer

Oct 13, 2026 2:36 AM in response to makati288

This version of the link will take you to the section of the support article about what to do if your code is unreadable —> If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support

If you can't read the code on the back of your card because it's scratched or damaged, contact Apple Support using this special link —>

https://getsupport.apple.com/?caller=kbase&PGF=PGF63003&category_id=SC0082&symptom_id=20256 then click "Get more help"


You might need to provide:

• An image of the full front and back of your card.

• A sales receipt showing when your card was purchased.

• The serial number from your card (serial numbers are located on the back of your card underneath the bar code).


Oct 12, 2026 12:59 PM in response to makati288

Please follow the steps in this Apple Support article. 


If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support


If after reviewing the article, and following the directions in the article, you need additional assistance please follow the link below to contact official Apple Support. 


Contact Apple Gift Card Support


If you receive a request for payment using Apple Cash, or If you believe you are the victim of a scam, please contact Apple Support and report it to local law enforcement.


About gift card scams - Apple Support


How do I recover an unreadable Apple Card code?

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