Error connecting to Apple account server

After opening iTunes on my PC and trying to sign into my account I get get an error message saying cannot connect to Apple account server. I have tried restarting, changing password. I deauthorized my computer, now it won’t let me authorize it again.

Windows, Windows 10

Posted on Oct 16, 2026 2:05 PM

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16 replies

Oct 18, 2026 12:30 PM in response to barefootsam

I wanted to add: I suspect part of the issue is that the new iPhone is causing a lot of people to log into the apple accounts, and there's way more traffic than their infrastructure can support. Obviously, Apple should address this.

I was trying to authorize a new computer. I made it in by rapidly clicking enter, but kept getting the 'you have authorized 5, that's all you can have', even after I'd deauthorized 3 machines no longer in use. BUT there was still a number 5 in parenthesis after my iPad. De- and Re- authorizing it didn't make the number go away, and I think the apple system saw the 5 (that they themselves had put there) and didn't actually look at the number of computers.

I manually renamed the iPad without the number, did another session of clicking enter on the machine I was trying to authorize, and suddenly, everything worked! My playlists and thousands of songs were suddenly available on my Windows machine.

My primary goal was ripping CDs most of which are non-commercial enough not to be available streaming. Apple music no longer supports importing, so I still needed iTunes for that, but once the computer was authorized, almost all of that was automatically available.

Once it worked, it worked seamlessly and was worth all the hassle.

Oct 18, 2026 2:14 PM in response to benfromlelystad

The firewall thing didn't work for me either, so I immediately put it up again.

I think the problem is Apple doesn't have enough server space dedicated to this aspect of customer service to handle the volume: things seem to work perfectly once you get in.

It did seem in my case that there was a miscount of the authorized machines in my account: even after I removed 3 old computers, I got the 'too many authorized' error message. Re-naming my iPad and removing the number 5 Apple had added to it's name seemed to fix that.

Then, it seems to be a matter of pressing enter enough times to connect when a spot becomes available.

Oct 17, 2026 5:36 AM in response to anson148

I have the same problem. I've tried everything the AI suggested and have spent hours troubleshooting without any success. I had the same issue a few weeks ago, but back then it was resolved by deleting an ADI folder. Unfortunately, that solution doesn't work this time.

It seems that I'm not receiving the verification code on my iPad after entering my Apple ID and password on the login screen.

Error connecting to Apple account server

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