AppStore

Please contact Apple Support directly. They have access to your records and can clear that balance for you. I've provided the link below:

Soporte oficial de Apple

Hello ~If you are trying to zero your balance before changing regions…you may purchase an item from the App Store for more than your balance and the remainder will be billed to your credit card on file thus zeroing your balance . You may also go to lower left hand corner and click on Support and they can zero it for you or…

Contact Apple for support and service

Also if you are changing regions take a look through this article as well…

Change your Apple ID country or region - Apple Support

~Katana-San~

Hello!

I see you want to empty your account balance. The people on this forum—other users like yourself—cannot do this for you but there are two ways you can try:

#1. If you still have a valid credit or debit card from your original country, purchase an item for slightly more than your balance. The remainder will be billed to your card, leaving you with nothing in your account balance. This is the only solution for you to empty your balance if cannot contact Apple Support. This method is the easiest and you get to use your money yourself instead of giving it to Apple.

#2. Ask Apple Support to remove and keep the balance. Live support is not available in all countries.

- Click on the special empty-balance request, chat link at the bottom of this support article ➔ Check your Apple Account balance - Apple Support

- General Apple support and service contact ➔ Contact Apple Support - Apple Support If live support options are available they will show near the bottom left. Telephone numbers may only work when calling from the same country. If numbers show as colored links, click on them for more options.

- With an iPhone, iPad, or Vision, you may be able to chat using the Apple Support App if it is available in your country ➔ https://apps.apple.com/app/apple-support/id1130498044

If you can neither add a payment method nor contact Apple, your alternative is to create a new Apple Account when you are in the new country. Avoid doing that if at all possible. It may cause many complications with your current account content.

When changing account regions there’s a full set of guidelines in this support article ➔

Change your Apple Account country or region - Apple Support

Thank you for reaching out. 🤗

There are many parameters that need to be taken before changing regions because currency valuation is not the same across various regions.

If you are changing regions:

• Spend any remaining Apple Account balance: You can spend your remaining balance on the App Store, other Apple services or in some countries and regions, Apple products and accessories. If you’re not sure if you have a balance, check your Apple Account balance.
• Clear a low Apple Account balance: If your balance is less than the cost of a single item in the App Store or other Apple services, learn how to clear your balance.
• Cancel subscriptions that block a country or region change: Cancel any subscriptions that block a country or region change, then wait until the end of the subscription period. 
• Wait for pending activity to clear: Wait for any memberships, pre-orders, movie rentals or Season Passes to complete. You can cancel a pre-order. Also wait for any pending refunds from Apple to process.
• Check your Family Sharing status: If you’re a part of a Family Sharing group, you might not be able to change your country or region. Learn how to leave a Family Sharing group.
• Have a valid payment method ready: You might need to enter a valid payment method for your new country or region. If you don’t want to enter a payment method, wait until you're physically in your new country or region. Then create a new Apple Account.
• Redownload your content: Some types of content might not be available in your new country or region. Redownload your apps, music, movies, TV shows and books on any devices that you might use to play or read them in the future.
• If you need to empty your balance: Contact Apple Support to request a reset of your account balance to zero.

For full details, learn how to → Change Regions for step-by-step instructions.

Good luck! 👋🏼😉

Smiliñ 😎 Brian | Community Volunteer