itunes login on my laptop not working, but works fine on my iphone
Issue:
I cannot sign in to the iTunes Store to purchase songs on a Dell PC running Windows 10 Pro 22H2 with iTunes 12.13.11.1 from the Microsoft Store.
Symptom:
iTunes displays: “There was an error connecting to the Apple Account server.”
Confirmed tests:
- The Apple Account works in a web browser and on an iPhone.
- A song was successfully purchased on the iPhone.
- The same iTunes error occurs under a second Windows administrator account.
- iTunes was repaired and restarted.
- The iTunes Store cache was reset.
- TLS 1.2 and Windows date/time settings were checked.
- DNS resolution and an HTTPS connection to Apple’s server were successful.
Constraints:
I need to preserve my existing iTunes library and playlists. Please do not recommend resetting or uninstalling iTunes without explaining how to protect this data.
Requested diagnosis and next steps:
Please determine why iTunes for Windows cannot authenticate with the Apple Account server and provide safe troubleshooting steps or an appropriate escalation path.
I can login to my iTunes account on my phone to make purchases.