Hello,
I was notified that the refund for my product had been processed, but I still haven’t received the money in my account. Could you please check the status of my refund and let me know when I can expect to receive it? If the refund has already been processed, please provide me with the refund reference number.
For your information the massage has been almost a month
Thank you for your assistance.
iPad, iPadOS 26
This support article explains how to check the status of a refund for apps or media content that you bought from Apple, and how long it takes to receive a refund if you are granted one --> Check the status of a refund for apps or content that you bought from Apple - Apple Support
After you request a refund you'll receive a status update by email within 48 hours. IF your refund is approved (with a few exceptions Apple does not automatically grant refunds), the funds are applied to the same payment method that you used to buy the item. How long it takes for a refund to appear on your account or statement depends upon the payment method used:
● Store credit—It might take up to 48 hours to see the refund in your Apple Account balance.
● Mobile phone billing—It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.
● Credit and debit cards, Apple Pay, Apple Cash, and all other payment methods—It might take up to 30 days for the statement to show the refund. If you don't see the refund after 30 days, contact your financial institution."
For apps and media you can also sign into https://reportaproblem.apple.com to check if the status of your item is "Refunded".
If you need to contact Apple about this, click on this link --> https://getsupport.apple.com/?PGF=PGF63006&category_id=SC0060&symptom_id=23390 If that one does not work, try: Contact Apple Support - Apple Support and go to the bottom to see if there’s a phone or chat option.The people responding on this forum are users like yourself and can’t do anything more than advise you.
This is not mentioned in the documentation but others have posted here that if Apple cannot find the method that was used to make the payment, they might send it to your bank which is then responsible for getting it transferred to your new card*. Another possibility is Apple will issue a credit balance to your Apple Account instead.
طلب استرداد المبلغ تم الموافقه عليه لكن صار له اكثر من شهر ليه ما تم ايداعه في حسابي ايش المشكله انا دافعه عن طريق ابل باي ببطاقه الائتمانية المفروض يكون المبلغ قد صار في حسابي ايش المشكله ولا تعيدو نفس الكلام ليا لان انا ابغى جواب صريح وليس مجرد اسكات
The request for a refund has been approved, but it has been more than a month. Why hasn't it been deposited in my account? What's the problem? I'm paying through Apple Pay with a credit card. The amount is supposed to be in my account. What's the problem and don't repeat the same words to me because I want an honest answer and not just silence.
This is a customer to customer community. We can't do anything about your accounts or refunds, we're just other customers like you. Apple is not here and won't see your post. In my earlier post I noted two ways you can get in touch with Apple.
I'm sorry, I thought my message was seen by Apple, I didn't know
No problem. You have to love tiny print to see: "This site contains user submitted content, comments and opinions and is for informational purposes only." ;-)
Refund processed but not received after almost a month
