Approved Theft and Lost claim replacement delayed indefinitely. Recommendations?

I have a theft and loss claim, approved two and a half weeks ago. After waiting 1-2 business days for a tracking number, I spoke to AIG staff and escalated my case, and I waited the 3-5 business days AIG asked for; unfortunately, after the waiting period, they told me a tracking number hasn't been sent because of issues with the warehouse, and I have asked for another 3- 5 business days. Now AIG is asking me for two more business days to get an update, not even to be sent a tracking number, but an update on the tracking number.

Other things I've tried: after receiving the approval claim email from AIG, I called Apple Support two business days after the approval was confirmed and was asked to wait. Five business days after the Theft and Loss claim was approved, Apple Support escalated a case with the Customer Relations department (in Apple Support own words, finally to the right department). From when escalation was filed with Apple Support/sent to Customer Relations, Apple Support asked me to wait two business days again and expect a phone call from Customer Relations for a solution. I called Apple Support after waiting those two days because Customer Relations never gave me a call. After calling Apple Support for an update, they told me Customer Relations finally emailed me and told me there are no updates. Now I am expected to wait two more business days for a call... if they even call.

The gist of everything is that they are asking me to wait and wait with no resolution or even offering me a newer model. My iPhone is the Pro Max with the highest GB already. I think we've come to an age where it's to the convenience of Apple, however long they want it to take, and escalations loses its meaning. Now a way to appease the customer, making them think something will be done because it's "escalated". Any recommendations? They provide no phone number from Customer Relations; the only option is to email, and they never respond to the email. Should I send something to the tcook email? Should I keep calling? I feel bad for the employees but nothing is done. Even went in person to the Apple Store where I bought my phone. Spoke to sales already. Spoke to Apple Care already.