Unable to renew subscription due to an error

jonghyuk243 wrote:

I'm not using a VPN, When prompted to activate the account, it says "You are not eligible for reactivation."

Then contact Apple directly. There are several reasons why your account may not be eligible for reactivation, but since we have no access to your account there is little we can do to assist.

Contact Apple Support - Apple Support

Here is a similar post:

I don’t know what’s wrong or what did I d… - Apple Community

And the Gemini response from a Google search, says this:

• When you see the message "Not eligible for reactivation" on an Apple Account, it means Apple has permanently locked or disabled the account due to severe terms of service violations, fraud, security risks, or unresolved billing issues.

Subscription to what? If it is to a non-Apple service then it may mean your account was disabled or closed. You would need to contact the developer about that. Click on this link to learn how to contact an app developer --> How to contact an app developer - Apple Support

If you are using a VPN, remove it. Simply turning one off may not resolve a network connectivity issue with Apple servers.

What's the app?