How can I unlock my media and purchases? it was locked by a big misunderstanding.

Your issue appears to be one that may produce various iTunes/Media and/or App Store disabled or locked messages which refer you to this support article ➞ If a message says 'Your Media & Purchases account has been disabled' - Apple Support

You must contact Apple to have them resolve this for you. The people on this Community are users like yourself and cannot resolve this for you.

Try clicking on this link provided by Apple specifically for this issue ➞ https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 and choose the self help method, or a contact option. You can also find this “request reactivation” link in the support article I provided above.

If the special link does not work, try contacting Apple using a method provided at the bottom of this page —> Contact Apple Support - Apple Support

Hello~ First finding the reason and enabling your account…see the link below by clicking on and reviewing the information there…

If your Apple Account is locked, not active, or disabled - Apple Support

Note… once inside the link above you may tap on other highlighted tabs of interest for further information. Also…

Contact Apple Support - Apple Support

~Katana-San~

يبدو أن مشكلتك قد تنتج رسائل معطلة أو مقفلة على iTunes/Media و/أو App Store تحيلك إلى هذا المقال الداعم ➞ إذا كانت رسالة تقول 'تم تعطيل حساب الوسائط والمشتريات الخاص بك' - دعم آبل

يجب عليك التواصل مع آبل ليحلون المشكلة نيابة عنك. الأشخاص في هذا المجتمع هم مستخدمون مثلك ولا يمكنهم حل المشكلة لك.

حاول النقر على هذا الرابط الذي قدمته آبل خصيصا لهذه المشكلة ➞ https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 واختر طريقة المساعدة الذاتية، أو خيار التواصل. يمكنك أيضا العثور على رابط "طلب إعادة التفعيل" في مقال الدعم الذي قدمته أعلاه.

إذا لم يعمل الرابط الخاص، حاول التواصل مع آبل باستخدام طريقة موضحة في أسفل هذه الصفحة —> تواصل مع دعم آبل - دعم آبل

Welcome and thank you for reaching out. 🤗

According to Apple:

If your account has been disabled for security reasons:

If you see one of the following messages, your Apple Account locked automatically to protect your security and you can’t sign in and use any Apple services:

• “This Apple Account has been disabled for security reasons”
• “You can’t sign in because your account was disabled for security reasons”
• ”This Apple Account has been locked for security reasons”

This might happen if you or someone else might have entered your password or other account information incorrectly too many times. To regain access, you need to reset your password.

Learn how to reset your Apple Account password.

If your Apple Account is locked or not active:

If you see a message that says your Apple Account is locked or not active, you might be able to request access to your account by tapping Request Access right from the alert.

You can also request access to your account.

If you can’t regain access to your Apple Account:

When you request access to your locked Apple Account, you might get an alert that says, “This Apple Account is locked and can’t be used” or your request might be denied.

If you can’t regain access to your Apple Account, you can either:

• Create a new Apple Account.
• If you need help removing Activation Lock and have proof of purchase documentation, you can start an Activation Lock support request.

If your Media & Purchases account has been disabled:

If you see a message that says “Your Media & Purchases account has been disabled,” you might be able to request reactivation by tapping Continue right from the alert.

You can also request reactivation.

Good Luck! 👋🏼😉

Smiliñ 😎 Brian | Community Volunteer