iPhone 4 Camera green spot issue

Question

Level 1

4 points

iPhone 4 Camera green spot issue

Hi,

I got my iPhone 4 and I have used it for few weeks. It works great and I love it but I find it is not perfect.

When I take photos indoor, there will be a green spot in my photos. The position of green spot is fixed and it exist either using back or front camera.

I wonder if it is a hardware problem or software problem. Apple Genius please give me an answer. If it is hardware problem, I have to have my iPhone fixed.

MacBook Pro 4,1, iMac mid 2010, iPad, iPhone 4, iPhone 3GS, iPhone 2G

Posted on Sep 1, 2010 3:50 AM

Reply

Answer 1

Sep 1, 2010 3:56 AM in response to jackyLaw

HI,

Not a genius but will try to help.

Try resetting your iPhone. Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears restore the iPhone software.

If that didn't help, try the suggestions here: Troubleshooting iPhone Hardware

Carolyn 🙂

Reply

Answer 2

jackyLaw Author

Level 1

4 points

Sep 1, 2010 5:17 AM in response to Carolyn Samit

Thanks for reply but it doesn't help at all.

Reply

Answer 3

Zhenurik

Level 1

0 points

Sep 2, 2010 5:38 PM in response to jackyLaw

I have the same problem with my Iphone 4. No problem on Iphone 2G. The same problem on 3G but the green spot is smaller and located low the center.

Reply

Answer 4

Sep 2, 2010 5:46 PM in response to Zhenurik

all iphone 4s will have this green spot to SOME DEGREE. that is what you have to realy pay attention to with this problem

im on my 6th iphone and 3 of them were from the green spot. on all phones u will get that green thing from flourecent lighting. its just how it picks up the light.

but on most iphones u have to REAALY look hard and point it at a white paper to FIND IT. but on some of them the green spot is very clear without trying to find it. it will be seen anytime your in that lighting and is out in the open.

it is very hard to swap a phone for this issue since technically all iphone 4s have this issue in the right lighting so if u do you have to realy explain yourself well and tell them what i just explained .
\
the first 2 iphone 4s i had and my current one dosnt have this issue unless you turn the brightness all the way up and use white paper and look for it and even then its barley noticeable compaired to the huge green stain on alot of units.

i know i had hard time with this issue kus the lack of info on it so i hope i can help.

Reply

Answer 5

Sep 2, 2010 5:51 PM in response to Wizard of the night

one time i tried to swap for this isssue and the genuises phone exibited the same issue. i told him that his phone may have that too but that dosnt mean his dosnt have a problem. and that if my camera looked the way his did id want to swap it as i was doing.

becouse i had swapped 2 times at that store they denied me saying that becouse the genuises phone did that too and 2 og the 16 display models it its a wide spread problem and they couldnt do a warrenty swap on it becouse apparently its so widespread its not realy an issue but more just something that the iphone 4 can do ,.

complete bull crap if you ask me. just becouse one apple employee and 2 of the 16 god darn phones hard it .very grossed out how they pulled that on me,

Reply

Answer 6

Zhenurik

Level 1

0 points

Sep 2, 2010 7:22 PM in response to jackyLaw

Thank you, Wizard of the night. You said now the spot is less noticeable on your Iphone as I understood. But what about the picture? Is it the same as on a screen?

Reply

Answer 7

Oct 30, 2010 9:59 AM in response to jackyLaw

All phones have this issue. Dont think its just the iPhone. All of my friend's phones have the same problem, even a friend of mine's blackberry so just dont take pictures indoors where there are FLUORESCENT LIGHTS!

Reply

Answer 8

nmonkey

Level 1

0 points

Jan 6, 2011 8:46 AM in response to Andres Marrero

Come on, let's not get into denial mode here. No other phone that I've tested has this, including a Nexus One, a Nokia 5800 and a Galaxy S. All pictures were good, with no green spot. I think this is a white balance issue, brought upon by the color temperature of the fluorescent light.

Reply

Answer 9

Feb 11, 2011 12:24 PM in response to jackyLaw

It happens when the phone overheats, I replaced 3 iphone and decided to run some test and found the green hue to appear when the phone is hotter than usuall!

Reply

Answer 10

Feb 11, 2011 5:27 PM in response to dstewart5

for some reason i find it hard to beleave this isssue is related to overheating.

maybe a cowincidence?

i will note how one of my iphone 4s that had the worst green blob effect was also the one that seemed to over heat the most and would be genneraly hotter to the touch

Reply

Answer 11

May 29, 2011 6:46 PM in response to jackyLaw

This is a problem apple is refusing to acknowledge.... I exchanged 4 iphones at the store and everyone of them has had this problem... Even their "iphone Tech" at the apple store had the same problem on his phone when he out right lied to me and said he couldn't see it! I showed it to him and (with his phone) and he said ... Oh never noticed it and then told me and I quote..."This seems to be a problem with our camera on the phone the only thing I can do is offer you a refund! That's it, I asked him to open a new phone and try it to see if the problem persisted (the phones that they were offering for exchange where refurbished, typical apple returned policy, which I didn't care about) I suggested that the refurbished products they where offering might not have had that particular issue dealt with, he refused... Come on wouldn't you want to satisfy the customer and get to heart of the problem? This test I am afraid would prove what haas been said before that THE IPHONE WHITE BALANCE SENSOR IF FAULTY WHEN SHOOTING UNDER FLUORESCENT LIGHTING, JUST ADMIT IT AND BE DONE WITH IT! I love my iphone and the phone tech did admit it that there was probably nothing he could do and they did offer return... I just think they should let people be aware of it and stop denying it... SILLY

Reply